Job
- Level
- Experienced
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Temporary
- Salary
- from 3.175 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid
Job Technologies
Your role in the team
- Close collaboration with the customer, business stakeholders, compliance and project teams
- Contact person for the management and cross-functional teams and ensuring operational excellence in day-to-day business for the respective company and customer processes
- Managing customer satisfaction by implementing proactive measures to meet deadlines, quality standards and cost efficiency
- Monitoring economic factors when processing customer orders and ensuring optimal results by carefully considering financial aspects
- Using data, KPIs and analytics to evaluate process performance, improve efficiency and use it for decision making
- Processing offers, calculations and technical complaints as well as conducting negotiations independently in order to answer customer inquiries and solve problems effectively
- Continuously tracking the status of customer orders, identifying process deviations and developing solutions to ensure compliance with target agreements
- Coordinating and managing subcontractors and partner companies in interdisciplinary project teams and driving continuous improvements throughout the supply chain
- Ensuring that local delivery plans and deliveries are consistent with overall plans and corporate strategy
- End-to-end responsibility for the efficient delivery of promised releases
- Managing escalations and issues and communicating status and action plans to customers and managers
- Supporting and promoting communication between teams
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Responsibility Distribution
New Features
Maintenance, Bugfixing
Client Support
Documentation
Organisation
Meetings
Our expectations of you
Education
- You have completed an IT degree or have a comparable qualification
- Technical (IT, programming, etc.) background, ideally including PM certification (IMPA, PMP) is an advantage
Qualifications
- Technical background (programming experience, testing experience in the banking environment is an advantage)
- Experience in moderating large meetings and workshops
- Competent use of Microsoft products (Outlook, Sharepoint etc.) and Jira
- Deep understanding of the software development cycle
- Strong end-to-end thinking with a solution-oriented approach
- Strong customer journey approach that puts the customer at the center of decisions
- Exceptional mediation skills and a diplomatic approach in dealing with conflicting opinions
- Fluent English and German, Nice to have: good Italian skills
- Excellent analytical and technical skills, strong customer focus and very high resilience
- Understanding of the compliance framework, regulatory environment and interaction with banking supervisors and regulators
- In-depth knowledge of Customer Lifecycle Operations
- Solid understanding of the entire IT landscape (preferably banking systems)
- Ability to work independently and goal-oriented with strong negotiating skills, complemented by cooperative team spirit, flexibility and willingness to travel
- Above all, you are a team player, communicate openly and think outside the box
Experience
- At least 3 years of experience in banking and at least 1 year in operations (or similar functions)
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Benefits
Work-Life-Integration
More net
Food & Drink
Health, Fitness & Fun
Job Locations
Location Vienna
Donau-City-Straße 6/Top6
1220 Wien
Austria
This is your employer
PforCards GmbH
Wien
At PforCards, founded in 2017, around 25 employees work together at the location in Vienna to continuously improve the best possible software and the associated services for the self-service devices and associated transactions. As part of the NEXI Group, we - PforCards GmbH - are responsible for our customer's services in Austria in the area of issuing and digital banking and thus for the maintenance and further development of the software for the self-service device landscape and the transactions. This includes development activities in the course of projects and in daily business as well as support services in daily work. Fraud Management activities in everyday business and project services, which go hand in hand with test and technical analyst activities, are also an integral part of our portfolio.
Description
- Company Size
- 1-49 Employees
- Founding year
- 2017
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Hybrid
- Industry
- Banking, Finance, Insurance, Internet, IT, Telecommunication
Business Officer
- Salary
- from 3.175 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid
- Easy Apply
- Easy Apply