Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Innsbruck
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will support employees with IT issues and manage user accounts. You will monitor systems, ensure IT security, and document all processes for optimal system performance.
Job Technologies
Your role in the team
- Provides support to internal employees on low to medium complexity IT issues.
- Monitors and maintains IT systems, ensuring optimal performance of computers, servers, and networks.
- Manages user accounts and access through Active Directory and other identity management tools, ensuring security and compliance.
- Provides remote support for offsite employees, resolving connectivity and software-related issues for distributed teams.
- Maintains accurate documentation of incidents, resolutions, and IT procedures, contributing to the internal knowledge base.
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Our expectations of you
Education
- Bachelor's degree or relevant experience in information technology or a related field.
Qualifications
- Be motivated, organized, have an eye for detail and a how can I help attitude.
- Excellent problem-solving and communication skills.
- IT Service Management Tools and Frameworks.
Experience
- Strong technical skills and previous experience in desktop support.
- 2-5 years of experience in IT support, technical helpdesk or equivalent.
- Experience with presentation and conferencing technologies, particularly around Zoom Rooms or Teams Rooms.
- ITIL experience preferred but not essential.
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Benefits
Food & Drink
Job Locations
Location Innsbruck
Tirol
Austria
Topics that you deal with on the job
This is your employer
Barracuda Networks AG
Innsbruck, Wien
Barracuda Networks Inc. provides industry-leading solutions in the areas of content and network security, application delivery, data storage, protection and disaster recovery. Over 150,000 organizations worldwide rely on our products for their critical business needs - because we're experts at delivering world-class performance and uncompromising quality.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(1 Review)4.2
Engineering
3.4Career Growth
0.0Culture
0.0Workingconditions
5.0
Desktop Support Specialist
- Location
- Innsbruck
- Working Model
- Hybrid, Onsite
