Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.063 € Gross/Month
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you handle complex IT requests through consultations and error analyses. You install and configure devices, monitor service tickets, and switch between various clients and disruptions.
Job Technologies
Your role in the team
- Processing of complex IT requests including consulting (on-site, by phone, remote, written).
- Complex fault analysis, installation, and troubleshooting of IT devices for end-users.
- Ordering, setup, and commissioning of hardware devices including workstation setup.
- Showcase your acquired skills in Executive Support.
- As an interface between the 1st level support and the specialist department, you monitor service tickets and proactively inquire about disruptions.
- Switch between multiple clients and assist your colleagues with vacation cover.
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Our expectations of you
Education
- Relevant IT education (IT/Computer Science apprenticeship, HTL or technical college degree in network technology, or similar) preferred.
Qualifications
- Solid knowledge of common Microsoft client operating systems and MS Office as well as MDM.
- Ideally, knowledge in the areas of networks, Active Directory, Azure, and iOS is advantageous.
- German at C1 level and English at B2 level are must-haves.
- A well-groomed appearance, punctuality, and flexibility are among your strengths.
Experience
- At least 2-3 years of experience in a comparable technical position (Customer Care, IT Support, etc.) in a corporate environment.
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Benefits
Work-Life-Integration
Food & Drink
Health, Fitness & Fun
Job Locations
Location Vienna
Austria
This is your employer
PIDAS Österreich Gesellschaft m.b.H.
Graz
PIDAS is a service company that specializes in the establishment, optimization and operation of customer service organizations like IT help desks and customer care centers.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Experienced IT Support
- Salary
- from 3.063 € Gross/Month
- Location
- Vienna
- Working Model
- Onsite
