Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Temporary
- Salary
- from 3.121 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will be responsible for receiving and processing incident requests, analyzing their causes, and coordinating handover to the 2nd Level Support for timely resolution in a 24/7 shift operation.
Your role in the team
- You are part of a collegial, experienced team that provides 24/7 technical 1st-level support in a 3-shift operation to ensure a secure and stable IT environment.
- In your role, you respond to alerts from monitoring or handle telephone and written incident reports at the first level, coordinating the processing.
- Specifically, you analyze the possible cause and impact of the fault report, prioritize it, and pass it on to the 2nd level support or external partners for troubleshooting.
- You handle and document all inquiries in our central ticketing system.
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Our expectations of you
Education
- You have completed a technical education (HTL/apprenticeship/vocational school) and have relevant professional experience in 1st Level Support or IT Service Desk, ideally in shift work.
Qualifications
- You are dedicated, helpful, and communicative.
- Target-oriented, reliable, and precise work characterizes you.
- With your quick grasp of concepts, you adapt well to new subject areas.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Food & Drink
More net
Job Locations
This is your employer
ASFINAG
Klagenfurt, Wien
ASFINAG was founded in 1982 and is a company of the federal government. Our responsibilities include planning, financing, building, maintaining, operating and charging for 2200 kilometers of Autobahnen and Schnellstraßen.
Description
- Founding year
- 1982
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Public Service, Unions, Construction, Real Estate, Building Services
First Level 24x7 IT Service Desk Agent
- Salary
- from 3.121 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
