Job
- Level
- Experienced
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 60.000 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
AI Summary
In this role, you take ownership of the Customer Lifecycle Management system, lead incident and release management, and coordinate with DevOps teams and vendors for optimal process support.
Job Technologies
Your role in the team
- End-to-End Responsibility:
- Own Service and Application Management for Customer Lifecycle Management system (Minerva)
- Work within or alongside agile setups, covering the entire software delivery lifecycle
- Operational Excellence:
- Lead Incident, Release, Vulnerability, and Business Continuity Management
- Coordinate with DevOps, vendors, and compliance teams to resolve outages and prevent recurrence.
- Governance & Cost Control:
- Participate in IT Governance topics, including cost monitoring and controlling
- Document key decisions and create a community for best practices
- Technical & Process Support:
- Acquiring application-specific knowledge to provide technical and process support
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Our expectations of you
Qualifications
- Basic programming and scripting skills (e.g., SQL, Python)
- ITIL knowledge
- Excellent communication and conflict resolution skills
- Knowledge of Appian Platform preferably
- Proficiency in English
Experience
- Experience as a Service Manager or in a similar role, preferably in banking/fintech or regulated industries
- Experience in IT governance topics
- Experience in technical and process support for IT Service (IT Operations)
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Benefits
Work-Life-Integration
More net
Food & Drink
Job Locations
Location Vienna
Austria
Topics that you deal with on the job
This is your employer
Raiffeisen Bank International AG
Wien, Wien
The Raiffeisen Bank International AG (RBI) is a leading commercial and investment bank in Austria and also considers Central and Eastern Europe (CEE) to be its home market. In CEE, the RBI has a tightly knit network of subsidiaries, leasing companies, and a variety of specialized financial service providers in 17 markets.
Description
- Company Size
- 250+ Employees
- Founding year
- 2010
- Language
- English
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
Dev Reviews
by devworkplaces.com
Total
(4 Reviews)4.1
Career Growth
4.0Culture
4.4Engineering
3.6Workingconditions
4.7
IT Service Manager - Customer Lifecycle Management Application
- Salary
- from 60.000 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
