Job
- Level
- Experienced
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 4.485 to 6.100€ Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will support our clients through requirements analysis, project planning, and quality assurance, serving as an interface between clients and internal teams.
Job Technologies
Your role in the team
- You continuously support our clients (requirements analysis, planning of new projects and concepts, quality assurance through ensuring smooth operational performance, reporting, escalation management, etc.).
- You act as a liaison within the organizational function between clients and internal departments: e.g., managing key accounts, ensuring the necessary knowledge transfer for client-specific processes and tools, client billing, creating presentations, contract management, and responding to tenders.
- You advise our clients on technical matters from pre-sales to post-sales.
- You lead and coordinate complex IT Managed Services projects.
- You identify and demonstrate the up- and cross-selling potential with clients.
- You support product management in the further development and pricing of our products together with our sales team.
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Our expectations of you
Education
- Your relevant IT technical education or your technical understanding of complex IT topics can be effectively utilized both with clients and internally together with the APA-IT teams.
Qualifications
- You enjoy working collaboratively and independently with our (international) clients in an experienced and dynamic team.
- With your solid technical knowledge in some of the following areas (project management, networking, server virtualization, containerization, storage, backup, databases, ITIL, public cloud services), you can support our clients analytically and technically very effectively.
- Even in challenging situations, your human approach convinces with excellent communication skills and a high customer- and solution-oriented mindset.
- You speak German very well and can also communicate effectively in English.
Experience
- You have several years of experience in IT project and IT service management or similar roles (Product Owner, Business Analyst, etc.).
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Benefits
Health, Fitness & Fun
- ⚽️Tabletop Soccer, etc.
- 🚲Bicycle Parking Space
- 👩⚕️Company Doctor
- 🧘♀️Massage, Yoga, etc.
- 🏋🏿♂️Fitness Offers
- 🙂Health Care Benefits
Food & Drink
Work-Life-Integration
Job Locations
Topics that you deal with on the job
This is your employer
APA-IT Informations Technologie GmbH
Wien
We, as APA-Tech, develop and operate the information and editorial systems of the Austrian news agency as well as numerous other media companies and decision makers in Austria. We reliably provide our clients with news while making it easier for them to access relevant news through innovative product enhancements.
Description
- Company Size
- 50-249 Employees
- Founding year
- 2002
- Language
- German
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Media, Publishing
Dev Reviews
by devworkplaces.com
Total
(4 Reviews)3.6
Career Growth
3.5Culture
3.7Engineering
3.3Workingconditions
4.0
IT Service Delivery Manager with project responsibility
- Salary
- 4.485 to 6.100€ Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
