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Customer Success Manager

New

MIC

Job

  • Level
    Experienced
  • Job Field
    Project
  • Employment Type
    Full Time
  • Contract Type
    Permanent employment
  • Salary
    from 56.000 € Gross/Year
  • Location
    Linz
  • Working Model
    Onsite

    • Job Summary

    In this role, you will manage relationships with international customers, coordinate multiple projects, and ensure their long-term success through strategic partnerships and close collaboration with internal teams.

    Your role in the team

    • You ensure that our international customers achieve long-term success with MIC by taking ownership of customer relationships, managing programs and coordinating projects, and acting as the central link between customers and internal teams across the entire customer journey.
    • Proactive management and strategic development of existing customer relationships.
    • Managing customer programs and coordinating multiple customer projects.
    • Building strategic long-term partnerships with international customers.
    • Conducting service reviews as well as customer steering and management meetings.
    • Acting as the primary contact for escalations and coordinating structured internal resolution.
    • Close collaboration with internal stakeholders (e.g., Sales, Product Owners, Product Streams).
    • Active ownership of budget management as well as execution and monitoring of billing and invoicing processes.

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    Our expectations of you

    Education

    • Abgeschlossenes Studium in Wirtschaft, IT oder einem verwandten Bereich sowie Erfahrung im Projekt- oder Programmmanagement, idealerweise in einer IT- oder Software-Umgebung.

    Qualifications

    • Strong communication skills and a structured, hands-on working style.
    • Good technical understanding (e.g. databases & software environments).
    • Proficient in English & German (written & spoken).
    • Team player with a learning mindset.

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    What we offer

    • We offer a minimum salary of € 56,000 gross per year on a full-time basis.
    • We offer a higher salary in line with your qualifications and experience.

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    Benefits

    Health, Fitness & Fun

    Work-Life-Integration

    More net

    Food & Drink

    Job Locations

    Map of company locations

    • Location Linz

      Lederergasse 78

      4020 Linz

      Austria

    This is your employer

    MIC

    MIC

    Linz, North Klongtoey, Wattana, Col. Juárez, Delegación Cuauhtémoc, Vadodara, Southfield, Vancouver, Schaffhausen, Salzburg, Wien, Hagenberg, Erlangen, Antwerp

    We automate Customs & Trade Compliance processes for multinational companies, ensuring that international trade regulations and agreements are complied with efficiently and safely. MIC is the world's leading provider of global Customs and Trade Compliance software solutions. Our software is used by over 800 customers in over 55 countries on six continents.

    Description

  • Company Size
    250+ Employees
  • Founding year
    1988
  • Language
    German, English
  • Company Type
    Established Company
  • Working Model
    Hybrid, Onsite
  • Industry
    Electronics, Automatization, Internet, IT, Telecommunication, Logistics, Transportation

    • Employer reviews

    by devworkplaces.com

    Total

    (5 Reviews)
    4.2

    • Engineering

      3.5

    • Workingconditions

      4.6

    • Career Growth

      4.1

    • Culture

      4.5
    Show all reviews
    Logo MIC

    Customer Success Manager

    MIC
    Salary
    from 56.000 € Gross/YearNet salary converted from the gross salary in the job ad.from 38.971 € net/Year
    Location
    Linz
    Working Model
    Onsite
    Diversity
    Open for all genders
    Easy Apply
    Easy Apply
    Direct Apply

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