Job
- Level
- Experienced
- Job Field
- Support, IT
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 35.000 € Gross/Year
- Location
- Gemeinde Klosterneuburg
- Working Model
- Onsite
Job Technologies
Your role in the team
As a 1st level IT support engineer, you will serve as the first line of defense for our users, addressing their IT-related concerns promptly and effectively. You will be responsible for understanding user issues, diagnosing problems, and implementing solutions. When issues exceed your expertise, you will escalate them to the appropriate IT team for further handling.
- Provide prompt and efficient support to ISTA's diverse user base via a ticketing system and in person
- Identify, diagnose, and resolve a wide range of IT-related issues, including hardware and software problems, network connectivity issues, and user account management
- Escalate complex issues to specialized IT teams for further handling
- Handle the purchase of IT equipment and asset management in our configuration management database
- Setup of new computers based on OS images (Windows, Linux and Mac)
- Document troubleshooting steps and resolutions to maintain knowledge base and improve problem-solving efficiency
- Stay up-to-date of emerging IT trends and technologies to enhance your knowledge and expertise
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Our expectations of you
Qualifications
- Strong technical interest and troubleshooting skills
- Excellent communication and interpersonal skills to interact effectively with users at all levels
- Proficient in Windows, Linux and MacOS operating systems and common IT applications
- Familiarity with network troubleshooting and security best practices
- Desire to learn and continuously enhance IT knowledge and skills
- Excellent English language skills are required, German language skills are an advantage
Experience
- First experience in end user/customer support
- First experiences with common IT service management frameworks (e.g. ITIL)
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Benefits
Work-Life-Integration
Job Locations
Location Gemeinde Klosterneuburg
3400 Niederösterreich
Austria
This is your employer
Institute of Science and Technology Austria (ISTA)
The Institute of Science and Technology Austria (ISTA) is a young, international research institution dedicated to graduate education, science education, and cutting-edge research in the physical, mathematical, computer, and life sciences.
Description
- Company Size
- 250+ Employees
- Founding year
- 2007
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication, Education System, Science, Research
1st Level IT Support Engineer
- Salary
- from 35.000 € Gross/Year
- Location
- Gemeinde Klosterneuburg
- Working Model
- Onsite
