Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 34.622 € Gross/Year
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you will handle ITIL-compliant incidents and standard service requests in 1st level support, document in the ITSM tool, and work shifts on issues related to Office365 and desktop applications.
Job Technologies
Your role in the team
- ITIL-compliant acceptance and processing of incidents and standard service requests in 1st level operations.
- Documentation in the ITSM ticket tool.
- Participation in a team of approximately 15 service desk members, operating in shifts (24/7) for our clients.
- Solution competence in the area of Office365, Print and File Services & User Management.
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Our expectations of you
Education
- Completed IT education (e.g., relevant apprenticeship, HTL....).
Qualifications
- Microsoft products.
- Windows 10 Client Administration.
- Windows Server (Basic Knowledge).
- Active Directory.
- Support with typical desktop application topics.
- e.g. Google Chrome, Adobe Acrobat, 7zip, antivirus software, etc.
- Willingness to work in shifts.
- Excellent German skills, solid English skills (our service languages).
- Willingness to continue education (customer-specific applications).
- High level of service orientation, sociable, team-oriented.
Experience
- 2-3 years of experience in a comparable position.
- Good knowledge or experience in handling the following technologies (the more, the better):
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Food & Drink
Job Locations
Location Vienna
Austria
This is your employer
Eviden
Wien, Klagenfurt, Graz, Innsbruck, Neutal, Ternitz, Salzburg, München, Wien, Wien, Leonding, Leonding, Linz, Linz, Tübingen, Ingolstadt, Stuttgart, Pforzheim, Karlsruhe, Saarbrücken, Mannheim, Fürth, Frankfurt Am Main, Wiesbaden, Köln, Düsseldorf, Kassel, Leipzig, Essen, Paderborn, Holzminden, Hannover – Laatzen, Berlin, Berlin, Meppen, Bremen, Hamburg
Atos is a leader in Infrastructure & Data Management, Business & Platform Solutions, Big Data & Security, Unified Communication & Collaboration Transactional & Payment Services and Cloud Computing.
Description
- Company Size
- 250+ Employees
- Founding year
- 2011
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Public Service, Unions, Industry, Production, Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(2 Reviews)Engineering
4.0Career Growth
4.1Workingconditions
4.2Culture
4.8
Support Engineer
- Salary
- from 34.622 € Gross/Year
- Location
- Vienna
- Working Model
- Onsite
