Job
- Level
- Experienced
- Job Field
- Web, IT, Support, Full Stack
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 42.000 to 50.000€ Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you handle technical inquiries from customers about our web hosting platform, perform troubleshooting, and assist in product development while maintaining a knowledge base.
Job Technologies
Your role in the team
- As an IT Technical Customer Care Agent, you are the link between our customers and our innovative web hosting platform.
- You not only solve technical challenges but also shape the future of our digital products.
- Technical support for our web hosting and domain customers.
- Product testing and active participation in product development.
- Troubleshooting and transfers of WordPress and Joomla installations.
- Development and maintenance of a comprehensive knowledge database.
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Our expectations of you
Education
- Completed technical training and several years of experience in technical support.
Qualifications
- Solid knowledge of WordPress, Joomla, and similar CMS.
- Familiarity with FTP, SSH, and related technologies.
- Proactivity, problem-solving skills, and customer orientation.
- Fluent in German and English, both written and spoken.
- EU citizenship or valid EU work permit.
- Passion for excellent customer support.
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Benefits
Work-Life-Integration
Job Locations
Topics that you deal with on the job
This is your employer
helloly GmbH
Our new platforms help businesses, clubs and individuals digitize faster and more efficiently.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Technical Customer Support Agent
- Salary
- 42.000 to 50.000€ Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
