Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 46.000 € Gross/Year
- Location
- Klagenfurt
- Working Model
- Onsite
Job Summary
In this role, you assist employees with technical issues, handle IT tickets, install hardware and training materials, and support local projects for an efficient digital work environment.
Job Technologies
Your role in the team
- You are the first point of contact for our employees (mainly software engineers) to facilitate their digital work life at our location in Klagenfurt.
- Take over the initial triage of tickets, resolution, qualification and escalation of Incidents and Service Requests.
- Be responsible for resolving client technology issues as well as executing local/regional projects as part of global programs such as the deployment of new client hardware and software technologies.
- Install and provide top-notch equipment (high-performance notebooks, MacBooks,...) for our modern workplaces.
- Understand and evaluate the needs of our employees and support IT training activities.
- Support local events and be responsible for digital collaboration tools and meeting room equipment.
- Coordinate external IT service providers.
- Identify potential for improvement and collaborate with distributed IT teams.
- Depending on your interests, be part or lead several IT projects for continuous improvements.
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Our expectations of you
Education
- Completed IT education and ideally first practical experience.
Qualifications
- Knowledge of the Microsoft environment (OS, M365, Active Directory, etc.).
- Ability to troubleshoot and accurately diagnose IT-related issues.
- Fluent in English and German.
- Basic expertise in the infrastructure environment (network, etc.).
- ITIL Foundation Certification is a plus.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Job Locations
This is your employer
Dynatrace GmbH
Barcelona, Detroit, Klagenfurt, Graz, Innsbruck, München, Wien, Linz, Linz, Hagenberg, Gdańsk
As passionate and open-minded software enthusiasts, we are the global market leader in software intelligence. With AI-driven, answer-based automation, we support the largest companies in the world to create perfect digital solutions. Our mission is to make sure that millions of people have excellent user experiences in the age of digitalization – whether banking, traveling, shopping or working on the go. By combining observability with automation and AI into one cloud-based platform, we're making this possible.
Description
- Company Size
- 250+ Employees
- Founding year
- 2005
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(13 Reviews)Workingconditions
4.8Culture
4.4Engineering
4.3Career Growth
4.6
IT Support Engineer
- Salary
- from 46.000 € Gross/Year
- Location
- Klagenfurt
- Working Model
- Onsite
- Diversity
- Open for all genders
