Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.571 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will provide 1st and 2nd level support, analyze and resolve complex IT issues, monitor server environments, and document processes in compliance with ITIL guidelines.
Job Technologies
Your role in the team
- Provision of effective 1st and 2nd level support as well as acting as an escalation point for our service partners - via JIRA, email, phone, or in person.
- Analysis and troubleshooting of hardware, software, and network issues - including company-specific services and our application stack.
- Installation, configuration, and maintenance of IT equipment in accordance with company standards and procedures.
- Management of the complete user lifecycle in our Microsoft hybrid domain environment - from onboarding to offboarding, including role-based adjustments.
- Monitoring, maintenance, and troubleshooting of hybrid server environments as well as physical network infrastructure using monitoring systems.
- Documentation of support cases, solutions, and operational procedures in Jira Service Management and Confluence, structured and aligned with ITIL guidelines.
This text has been machine translated. Show original
Our expectations of you
Education
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
Qualifications
- Proficient in troubleshooting and resolving issues in Windows operating systems (Linux is a plus) as well as in network infrastructure.
- Strong ability to quickly familiarize oneself with new product-specific technologies and applications.
- Familiarity with ticketing systems (e.g., Jira Service Management) and best practices in IT documentation, as well as the ability to create troubleshooting documentation and guides.
- Fluent language skills in German and English (Italian or Croatian is an advantage).
Experience
- 3 years of experience in an IT service role, with proven success in troubleshooting, ideally with experience supporting cutting-edge products.
- Experience with Microsoft 365, Azure, on-premises AD, and user management.
This text has been machine translated. Show original
Benefits
More net
Job Locations
Location Vienna
Austria
This is your employer
Best in Parking & Real Estate AG
We are the leading garage builder and operator in Austria, Italy, Croatia, Slovakia, Slovenia, and Switzerland for over 40 years. With 167 locations and 300 international employees, we ensure the organization of stationary traffic and the creation of parking space.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Construction, Real Estate, Building Services
IT Support and Service Engineer
- Salary
- from 3.571 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
