Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 53.000 € Gross/Year
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you will coordinate IT requests, install and maintain hardware, provide 1st-level support, and analyze technical issues while collaborating closely with various departments.
Your role in the team
- Central contact person for IT topics within the company as well as the interface between users, internal IT, and external service providers.
- Coordination and prioritization of incoming IT requests as well as support in handling them in 1st-level support – both on-site and remote.
- Analysis of technical disruptions and support in the sustainable resolution of IT issues.
- Installation, configuration, and maintenance of IT hardware such as desktops, laptops, tablets, printers, and other peripherals.
- Support and setup of mobile devices such as smartphones, iPads, and iPhones.
- Support in the operation of IT infrastructure, particularly in the area of workstation systems as well as network components (WLAN, cabling, routers, firewalls).
- Close collaboration with various departments as well as clear communication of technical topics to non-technical stakeholders.
- Participation in the documentation of IT systems, processes, and support cases to ensure efficient IT operations.
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Our expectations of you
Education
- Completed training in the IT field (e.g., IT specialist in system integration) or a comparable qualification.
Qualifications
- Analytical thinking skills as well as a structured approach to error analysis and problem solving.
- Strong service and solution orientation combined with a hands-on mentality.
- Excellent communication skills in German and English.
- Structured working approach as well as the ability to prioritize tasks and coordinate multiple topics simultaneously.
- Basic knowledge of network technologies such as DNS, DHCP, WLAN, and cabling.
- Knowledge of Apple OS is an advantage, but not a requirement.
- Motivation to take responsibility and to develop further in a dynamic IT environment.
Experience
- Initial experience in IT support or in managing IT workstations and infrastructure.
- Practical experience in handling IT hardware and mobile devices.
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What we offer
- You can expect a responsible role with future prospects.
- The offered annual gross salary is at least € 53,000 - overpayment may be possible depending on relevant work experience and qualifications.
- Comprehensive training and development opportunities
- Stable and secure employer
- Exciting tasks
- Open communication culture and flat hierarchies
- Good team spirit and collegial cooperation
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Benefits
Health, Fitness & Fun
- 🎮Gaming Room
- 🙂Health Care Benefits
- 🎳Team Events
- 🏋🏿♂️Fitness Offers
- 👩⚕️Company Doctor
- ♿️No Physical Barriers
Work-Life-Integration
- 🚌Excellent Traffic Connections
- 🅿️Employee Parking Space
- 🏠Home Office
- ⏰Flexible Working Hours
- 🍼Day Care for Kids
More net
- 🚙Company Car
- 💻Company Notebook for Private Use
- 🚎Public Transport Allowance
- 📱Company Phone for Private Use
- 🛍Employee Discount
Food & Drink
Job Locations
This is your employer
ACP Österreich
Feldbach, Graz, Rott, Gmunden, Wien, St. Pölten, Traun
ACP provides businesses, government agencies, and other organizations with end-to-end IT solutions that are tailored to their specific needs. Our comprehensive portfolio includes consulting, procurement and integration services; managed services; data center services; and financing for all types of IT products and systems. We understand the unique challenges these organizations face when it comes to technology, so we offer comprehensive support every step of the way.
Description
- Company Size
- 250+ Employees
- Founding year
- 1993
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Trade, Internet, IT, Telecommunication
IT Support Specialist
- Salary
- from 53.000 € Gross/Year
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
