Job
- Level
- Senior
- Job Field
- IT, Support, Test/QA
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 34.622 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle technical requests and issues from customers across various channels, working to find solutions and improve internal documentation to ensure an optimal customer experience.
Job Technologies
Your role in the team
- Technical analysis and processing of requests from all customer segments.
- Responding to issues, requests, and inquiries via self-service cases, live chat, phone, and video.
- Identify & organize cases according to priority and escalate cases to engineers when necessary.
- Make suggestions and help improve internal documentation and knowledge-based content.
- Collaborate with customers to deliver a superior customer experience, leveraging effective communication and problem-solving skills to ensure their needs are met with satisfaction.
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Our expectations of you
Qualifications
- English and German fluency are mandatory for this role.
- Strong analytical, organizational, written, and verbal communication skills.
- Broad spectrum of basic technical knowledge in the areas of databases, programming, and network technology.
- Ability to easily familiarize yourself with complex software applications.
- Knowledge of SAP applications usage and SAP business processes is a plus.
- Approach problems in an analytical and solution-oriented manner.
- Proven track record in a strong customer-facing support role.
Experience
- 5+ years' experience in SaaS and On-Prem support.
- Previous experience with QA/automation testing tools is a plus, but not required.
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Benefits
Health, Fitness & Fun
- ⚽️Tabletop Soccer, etc.
- 🧠Mental Health Care
- 🚲Bicycle Parking Space
- 👩⚕️Company Doctor
- 🙂Health Care Benefits
- 🎳Team Events
More net
- 💻Company Notebook for Private Use
- 🛍Employee Discount
- 📱Company Phone for Private Use
- 💵Bonus Payments
- 🚎Public Transport Allowance
Work-Life-Integration
- 😇Time for External Voluntary Work
- 🕺No Dresscode
- 🏠Home Office
- 🚌Excellent Traffic Connections
- ⏰Flexible Working Hours
Food & Drink
Job Locations
Topics that you deal with on the job
This is your employer
Tricentis GmbH
Wien
Tricentis is the global leader in enterprise continuous testing, widely credited for reinventing software testing for DevOps, cloud, and enterprise applications. The Tricentis AI-powered, continuous testing platform provides a new and fundamentally different way to perform software testing.
Description
- Company Size
- 250+ Employees
- Founding year
- 2007
- Language
- English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Consulting, Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(2 Reviews)3.2
Engineering
3.3Career Growth
3.3Workingconditions
3.3Culture
2.8
Technical Support Specialist
- Salary
- from 34.622 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
