Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you handle IT inquiries in first and second level support, assist end-users with hardware and software issues, and ensure smooth server operations while documenting in the helpdesk system.
Job Technologies
Your role in the team
- First-Level and Second-Level Support for all IT inquiries in the region regarding hardware and software – via remote desktop connection or, if necessary, on-site.
- Responsible for the configuration, installation, and maintenance of end-user PCs as well as peripherals such as printers and scanners in all branches across Germany.
- Close collaboration and coordination with the IT headquarters.
- Processing and documentation of all inquiries in the helpdesk ticket system.
- First point of contact for issues within the company's network infrastructure, specifically related to local data lines.
- Ensuring smooth server operation in accordance with the requirements of corporate IT and coordinating the repair process in case of malfunctions.
This text has been machine translated. Show original
Our expectations of you
Education
- Successfully completed studies with a focus on IT or a comparable qualification.
Qualifications
- Excellent knowledge of IT policies, especially in dealing with Windows 10 and Microsoft Office.
- Independent and structured way of working.
- Communicative personality with a service- and customer-oriented mindset.
- Good German and English skills (spoken and written).
- Entry-level candidates are also very welcome.
Experience
- Initial professional experience in the IT sector, ideally with experience in handling a Helpdesk ticketing system.
- Experience with remote desktop connections as well as in setting up tablets and mobile phones (iOS and Android).
This text has been machine translated. Show original
Benefits
Work-Life-Integration
- 🕺No Dresscode
- 🅿️Employee Parking Space
- 🙅♂️No All-In Contracts
- ⏸Educational Leave/Sabbatical
- 🚌Excellent Traffic Connections
- 🍼Day Care for Kids
- ⏰Flexible Working Hours
- 🏠Home Office
Health, Fitness & Fun
- 🚲Jobbike
- 👨🏻🎓Mentor Program
- 🚲Bicycle Parking Space
- 👩⚕️Company Doctor
- 🎳Team Events
- 🧘♀️Massage, Yoga, etc.
- 🏋🏿♂️Fitness Offers
- 🙂Health Care Benefits
More net
Food & Drink
This is your employer
Doka GmbH
Amstetten
Doka is one of the world's leading companies for innovative formwork solutions and services in all areas of construction. In addition, the company is a global provider of scaffolding solutions for a variety of applications. Doka is an Umdasch Group company that has been synonymous with reliability, experience and true hand-shake quality for over 150 years.
Description
- Company Size
- 250+ Employees
- Founding year
- 1868
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Industry, Production
Dev Reviews
by devworkplaces.com
Total
(2 Reviews)3.5
Culture
4.1Engineering
3.0Career Growth
3.5Workingconditions
3.7
Regional IT support
- Location
- Working Model
- Hybrid, Onsite
- Easy Apply
- Easy Apply
