Job
- Level
- Experienced
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.950 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will develop governance frameworks for IT service management, collaborate closely with executives, and optimize processes to ensure ITSM compliance. You will analyze KPIs and implement effective reporting guidelines.
Job Technologies
Your role in the team
- Design and implementation of governance frameworks for efficient management in IT Service Management.
- Close collaboration with executives and stakeholders to ensure that the governance strategy supports the company's objectives and that information is communicated in a timely manner.
- Development of reporting and KPI guidelines to monitor and improve ITSM performance.
- Ensuring compliance with ITSM requirements and corporate policies to guarantee adherence.
- Analysis and continuous improvement of ITSM processes as well as compliance with relevant ITIL standards.
- Advising and supporting teams in the implementation of governance processes and ITSM policies.
- Development of a strategy for knowledge management and internal communication in ITSM to promote knowledge sharing.
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Our expectations of you
Qualifications
- Solid knowledge of ITSM processes and ITIL best practices.
- Ability to analyze processes and identify areas for improvement.
- Strong communication and moderation skills for advising and training stakeholders.
- Willingness to familiarize yourself with new topics and develop innovative approaches.
- The desire to make Vienna climate-ready for the future together with the Wiener Stadtwerke Group.
Experience
- Experience in the development and implementation of governance processes.
- Experience with ServiceNow or similar ITSM platforms is an advantage.
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Benefits
More net
- 💻Company Notebook for Private Use
- 🛍Employee Discount
- 🎁Employee Gifts
- 📱Company Phone for Private Use
- 💵Bonus Payments
Health, Fitness & Fun
Work-Life-Integration
Food & Drink
Job Locations
This is your employer
WienIT
Wien
The WienerIT team is the digital backbone of the Wiener Stadtwerke Group. We are at the forefront of digitizing everything that makes Vienna one of the world's most livable cities. As central IT & Business Partners, we get our city's transportation networks moving, make Vienna Energy shine, and build the network infrastructure for all of Vienna's digital networks. We find solutions for group-wide cases – whether it involves pioneering work in digital transformation, personnel processes or print jobs. We create smart services that make Vienna futureproof.
Description
- Company Size
- 250+ Employees
- Language
- German
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(3 Reviews)Culture
4.4Engineering
3.6Workingconditions
4.1Career Growth
4.5
ITSM Governance Consultant
- Salary
- from 3.950 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
