Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Temporary employment
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you will provide first-level support for technical inquiries, manage support tickets, resolve hardware and software issues, and document requests for continuous improvement.
Job Technologies
Your role in the team
- Ensure first-level support for users by receiving and initially handling technical inquiries.
- Address and resolve minor technical issues quickly and efficiently to ensure user satisfaction.
- Take over the processing of assigned support tickets and ensure prompt handling and resolution of the issues.
- Assist users with simple technical questions regarding hardware and software via chat, email, and phone to ensure a smooth workflow.
- Install, configure, and update computers, printers, and other devices to ensure that users can work with the latest technology.
- Assist users with authorization issues and ensure a quick and secure resolution of their concerns.
- Carefully document issues and support requests to identify patterns and continuously improve potential.
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Our expectations of you
Education
- High school diploma or at least 3 years of relevant professional experience.
Qualifications
- Fulfillment of the general admission requirements in accordance with § 3 of the Civil Servants Act 1948, in particular Austrian citizenship.
- Male applicants must have completed mandatory military service or civil service (if deemed fit for service).
- General computer science knowledge.
- Knowledge of operating systems, IT applications, as well as common ticketing and service management tools.
- Proficient in Microsoft Windows and Office applications (Outlook, Word, Excel, PowerPoint, etc.).
- Good spoken and written English skills.
Experience
- Practical experience in one of the areas of responsibility is desirable.
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Job Locations
Location Vienna
Austria
This is your employer
Bundesministerium für europäische und internationale Angelegenheiten
The Federal Ministry for European and International Affairs is the Austrian ministry responsible for foreign affairs, with around 1,180 employees. Half of them work in the headquarters in Vienna, and the other half are based in Austrian embassies and consulates abroad.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Public Service, Unions
IT support help desk management
- Location
- Vienna
- Working Model
- Onsite
