Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.040 € Gross/Month
- Location
- Leoben
- Working Model
- Onsite
Job Summary
In this role, you will monitor customer systems globally, handle technical inquiries and incidents in 1st Level Support, and coordinate solution documentation between customers and technical departments.
Job Technologies
Your role in the team
- You start in technical 1st Level Support to immerse yourself in the KNAPP world, our products, and the world of our customers.
- You proactively monitor our customers' systems and support our clients with technical and operational questions.
- You are a key factor in the ongoing operation of the automated customer warehouses, which are distributed worldwide, and you analyze our customers' incidents in detail.
- You collaborate with various departments and specialists from international branches to ensure efficient communication and problem-solving.
- Furthermore, you are responsible for coordinating and documenting the incident resolution between our customers and our responsible technical departments.
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Our expectations of you
Education
- You have either completed IT training, or possess substantial acquired IT knowledge and a great enthusiasm for IT in general, or relevant prior experience in technical support.
Qualifications
- Communication is one of your strengths and you enjoy supporting international clients.
- You have good knowledge of LINUX and SQL.
- Team player, reliability, and initiative are part of your personality.
- You are an organizational talent and can prioritize tasks and work through them in a structured manner.
- Your English and German skills are at B2 level or higher.
- MS Office skills at ECDL level are required.
- A shift work time system (including night shifts and corresponding allowances) is attractive to you.
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Benefits
Health, Fitness & Fun
- 👨🏻🎓Mentor Program
- ⚽️Tabletop Soccer, etc.
- 🧠Mental Health Care
- 🚲Bicycle Parking Space
- 💰Team Budget for Free Use
- ♿️No Physical Barriers
- 👩⚕️Company Doctor
- 🎳Team Events
- 🧘♀️Massage, Yoga, etc.
- 🏋🏿♂️Fitness Offers
- 🙂Health Care Benefits
More net
- 🛍Employee Discount
- 👷♂️Additional Insurance
- 📱Company Phone for Private Use
- 👴🏻Company Retirement Provision
- 🚎Public Transport Allowance
- 💰Bonus Commisions
- 🍰Employee Stock Option
Work-Life-Integration
- 😇Time for External Voluntary Work
- 🕺No Dresscode
- 🅿️Employee Parking Space
- 🏠Home Office
- ⏰Flexible Working Hours
- ⏸Educational Leave/Sabbatical
- 🚌Excellent Traffic Connections
- 🍼Day Care for Kids
Food & Drink
Topics that you deal with on the job
Job Locations
This is your employer
KNAPP Industry Solutions
Dobl, Würzburg
At KNAPP, we are always bringing the latest technology to the world of warehouse logistics. Together with our customers from all over the globe, we develop custom-tailored solutions. Our unique combination of industry knowledge and technological expertise is the key to our success in creating innovative solutions.
Description
- Company Size
- 50-249 Employees
- Founding year
- 2013
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production, Logistics, Transportation, Engineering Industry
Technical Support - Control Center
- Salary
- from 3.040 € Gross/Month
- Location
- Leoben
- Working Model
- Onsite
- Diversity
- Open for all genders
