Job
- Level
- Experienced
- Job Field
- IT, Support, Product
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 35.000 to 50.000€ Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you manage the portfolio for digital access solutions, provide customer support, conduct 1st and 2nd level support, and document training materials. You also address technical application questions and implement projects.
Job Technologies
Your role in the team
- Portfolio management – planning, controlling, and monitoring the product group throughout the entire product lifecycle.
- Ensuring structured reporting (monthly, quarterly) in accordance with the specifications.
- Article maintenance and price management as well as data preparation in all managed systems (e.g., ERP, quotation tool).
- Participation in relevant product group meetings within the Technical Support Division, partly on-site (approximately 30% travel within Austria).
- 1st and 2nd Level Support.
- Solution-oriented customer support, repair, and training assignments.
- Support of system partners in technical application issues.
- Completion of repair orders, handling of complaints.
- Creation of training materials and project documentation.
- Execution of customer projects in support business (distribution partners).
- Project management – Professional implementation and structuring of products in application scenarios.
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Our expectations of you
Education
- Completed technical training.
Qualifications
- Comprehensive knowledge in the field of mechatronics, automation technology, or electronics.
- Motivated and dedicated entry-level professionals (HTL, TGM, apprenticeship) are also welcome; comprehensive onboarding is guaranteed.
- Strong analytical and interconnected thinking with a high degree of initiative.
- Communicative personality with a high customer orientation.
- Very good English skills and a basic willingness to travel are required.
Experience
- Relevant experience in security technology or technical support, as well as user knowledge of network technologies, is advantageous.
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Benefits
Work-Life-Integration
Job Locations
Topics that you deal with on the job
This is your employer
Flach & Barfigo
Flach & Barfigo Personalleasing GmbH specializes in workforce leasing and placement. The company places great emphasis on individual support and the satisfaction of its employees and clients. It offers comprehensive services in personnel procurement.
Description
- Company Type
- Recruiting Agency
- Working Model
- Onsite
- Industry
- Recruitment Agency
Product Manager Technical Support Digital Access Solutions
- Salary
- 35.000 to 50.000€ Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
