Job
- Level
- Junior
- Job Field
- IT, Support, Security
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Salary
- from 35.000 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you assist customers in using IKARUS products, provide training, and help resolve malware issues while testing new features closely with the Development Team.
Your role in the team
- You support our clients in using the IKARUS products.
- You train clients and present the functionality of the products to them.
- You work with 'real' malware and are the first point of contact for clients in the event of a malware infection.
- You work closely with the development team to reproduce customer inquiries and test new features.
- You handle internal support requests and assist colleagues with their work.
- You are part of a team of specialists and significantly contribute to the success of the company.
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Our expectations of you
Education
- Relevant technical training in the IT field (operating systems, networks).
Qualifications
- Enjoyment of working directly with clients.
- Helpfulness and a strong problem-solving orientation.
- Analytical thinking and enjoyment in solving puzzles.
- Very good German and good English skills.
Experience
- Initial experience in 1st and/or 2nd Level Support.
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What we offer
- A dynamic work environment where IT security enthusiasts from more than 10 nations come together.
- Free coffee and fruit, beer for after work, and regular team events.
- Flexible working hours.
- No all-inclusive contract.
- A gross salary starting from € 35,000.
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Benefits
Work-Life-Integration
- 🕺No Dresscode
- 🙅♂️No All-In Contracts
- 🏠Home Office
- ⏰Flexible Working Hours
- 🚌Excellent Traffic Connections
Food & Drink
Health, Fitness & Fun
More net
Topics that you deal with on the job
Job Locations
This is your employer
IKARUS Security Software GmbH
Wien
As one of the first manufacturers of antivirus software in the world, IKARUS Software Security GmbH has been at the forefront of malware analysis and security research since its inception in 1986. As a 100% Austrian company and probably the smallest firm with our own scan engine, we are constantly working to improve our solutions by integrating new technologies and optimizing our performance in both virus detection and technology.
Description
- Company Size
- 1-49 Employees
- Founding year
- 1986
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(1 Review)Engineering
4.0Career Growth
4.4Culture
4.5Workingconditions
4.2
Product & IT Support Engineer
- Salary
- from 35.000 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
