Job
- Level
- Lead
- Job Field
- IT, Support, Project
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 65.000 € Gross/Year
- Location
- Aurolzmünster
- Working Model
- Hybrid, Onsite
AI Summary
In this role, you will lead a 6-member support team, manage 1st/2nd level support and incident management, while actively optimizing IT service desk processes for a future-oriented IT landscape. You will drive IT projects and ensure smooth implementation of new IT services.
Job Technologies
Your role in the team
- You lead with responsibility.
- You lead our support team (6 people) including apprentice training and ensure a motivating collaboration.
- You are the central point of contact for colleagues, departments, and stakeholders.
- You keep communication and collaboration running.
- You keep the support running.
- 1st/2nd Level Support, Incident- and Service Management are within your responsibility.
- You actively shape IT processes.
- You develop our Service Desk processes (ITSM) further — strategically, user-friendly, and future-oriented.
- You manage IT projects.
- New services, training sessions, project coordination - you ensure smooth implementation.
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Our expectations of you
Qualifications
- You are ITSM-savvy.
- ITIL-based processes are familiar to you and part of your daily work.
- You think in a process-oriented manner.
- You recognize optimization potential and implement it in a structured manner.
- You communicate clearly.
- Excellent German and English skills and a high customer orientation distinguish you.
- You organize with an overview.
- You bring initiative, strong implementation skills, and social competence.
Experience
- You have leadership experience.
- You bring experience in leading teams - ideally in IT support - with you.
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Benefits
Food & Drink
Work-Life-Integration
Health, Fitness & Fun
Job Locations
Location Aurolzmünster
4971 Oberösterreich
Austria
This is your employer
Scheuch GmbH
Weierfing
With innovative technologies and methods for air pollution control, Scheuch has been making a significant contribution to climate protection and environmental conservation for the past 50 years.
Description
- Founding year
- 1963
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Engineering Industry
Team leader IT support & service desk
- Salary
- from 65.000 € Gross/Year
- Location
- Aurolzmünster
- Working Model
- Hybrid, Onsite
