Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 35.000 € Gross/Year
- Location
- Salzburg, Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle IT requests from employees, install and support hardware and software, while also optimizing self-service solutions in 1st and 2nd level support.
Job Technologies
Your role in the team
- Support for our employees in 1st- and 2nd-level IT support
- Recording, analyzing, prioritizing, and processing incidents and service requests
- Processing requests via self-ticketing, email, and phone.
- Active support in expanding self-service and self-ticketing
- Installation and maintenance of hardware (laptops, printers, monitors, etc.)
- Support and maintenance of software solutions (e.g., Microsoft 365, internal applications)
- Setup and maintenance of IT workstations as well as issuance, configuration, and support of mobile devices (iPhones, iPads, etc.)
- Participation in the further development of support processes and helpdesk structures
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Our expectations of you
Education
- Completed IT apprenticeship (apprenticeship, HTL, FH) or comparable professional experience
Qualifications
- Good knowledge of IT basics (operating systems, hardware, Microsoft 365, etc.)
- Structured, solution-oriented, and autonomous working style
- Interest in modern IT support approaches (Self-Service, Automation, Digitalization)
- Proactive initiative and motivation to actively improve processes
- High service and customer orientation, as well as strong communication skills and team spirit.
- Very good knowledge of German
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What we offer
- Modern IT helpdesk focused on self-service and digitalization, with the opportunity to actively shape processes (not just pure ticket support).
- A work environment where ideas can be contributed and implemented.
- Onboarding concept and ongoing opportunities for professional and personal development
- Work-life balance due to flexible working hours in a flexitime model and home office.
- Collegial and team-spirited corporate culture of a large, innovative financial services group
- Occupational health promotion (including Wüstenrot Sports Club, health days, company doctor) as well as numerous corporate benefits such as discounts in local retail and on services, voluntary contributions to the pension scheme, bike leasing, and much more.
- We offer an annual salary starting from a gross €35,000 (IT collective agreement) as well as attractive additional benefits. Just like you, we do not settle for minimum standards – the actual salary will be negotiated based on your experience and qualifications.
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Benefits
Food & Drink
Work-Life-Integration
More net
Health, Fitness & Fun
Job Locations
This is your employer
Wüstenrot Gruppe
Salzburg
The Wüstenrot group is an important Austrian financial services provider. Around ninety years ago, Wüstenrot brought home building savings to Austria and helped 1.5 million Austrians achieve their dream of owning a home.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
Dev Reviews
by devworkplaces.com
Total
(1 Review)2.8
Culture
3.0Engineering
2.8Workingconditions
2.6Career Growth
3.0
employees for 1st and 2nd level IT support
- Salary
- from 35.000 € Gross/Year
- Location
- Salzburg, Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
