Job
- Level
- Experienced
- Job Field
- IT, BI, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 36.600 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you assist users in First Level IT support for SAP and Success Factors, handle tickets, coordinate the incident management process, and collaborate with colleagues on knowledge sharing.
Job Technologies
Your role in the team
- You support users with inquiries and issues in first-level IT support within the SAP and SuccessFactors application environment at Österreichische Post AG and its subsidiaries.
- You log tickets in the designated ITSM tool.
- You provide assistance and handle support requests related to topics such as user management, recurring defined activities (starting jobs, monitoring, etc.), and, if necessary, communicate with individuals (m/f/d) to initiate escalation steps.
- You handle urgent issues related to incident resolution and coordinate internal/external interfaces within the framework of the incident management process, as well as document all steps taken in the designated ITSM tool.
- You work together with colleagues at the IT Service Desk as well as with the specialist departments and participate in regular meetings; knowledge exchange is also part of your responsibilities.
This text has been machine translated. Show original
Our expectations of you
Education
- Completed technical education at a matriculation level (e.g., AHS, apprenticeship, etc.) or equivalent.
Qualifications
- Proficiency in spoken and written German and English is required; additional language skills for managing subsidiaries are advantageous.
- Analytical and logical thinking skills as well as strong problem-solving abilities with a willingness for ongoing learning.
- High commitment, initiative, stress resistance, and a strong focus on results.
Experience
- Experience with SAP as an end-user or system administrator.
This text has been machine translated. Show original
Benefits
Health, Fitness & Fun
- ⚽️Tabletop Soccer, etc.
- 🚲Bicycle Parking Space
- ♿️No Physical Barriers
- 👩⚕️Company Doctor
- 🙂Health Care Benefits
Work-Life-Integration
Job Locations
Location Vienna
Austria
Topics that you deal with on the job
This is your employer
Post AG
Wien, Wien
We are a modern logistics company with highly-advanced infrastructure and numerous digital offerings and services. We transport letters, advertising mailings, and packages; we provide both analogue and digital advertising, e-commerce, business process solutions, and also banking and telecommunications services at our post office locations.
Description
- Company Size
- 250+ Employees
- Founding year
- 1999
- Language
- German
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Logistics, Transportation
Dev Reviews
by devworkplaces.com
Total
(4 Reviews)3.8
Workingconditions
4.3Engineering
3.1Career Growth
4.0Culture
3.9
IT Service Desk Agent SAP Applications
- Salary
- from 36.600 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
