Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.016 € Gross/Month
- Location
- Wels
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you handle technical inquiries about autonomous mobile robots, analyze and resolve issues, configure software, and collaborate closely with engineering teams.
Your role in the team
- Primary contact for technical inquiries from national and international customers regarding autonomous mobile robots (AMRs).
- Processing support requests via phone and digital channels through the helpdesk system.
- Analysis, troubleshooting, and documentation of technical issues.
- Configuration, installation, and updating of software solutions (e.g., planning and executing updates).
- Close collaboration with hardware, software engineering, and assembly.
- Participation in on-call duty and occasional customer visits.
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Our expectations of you
Education
- Completed technical education (e.g., HTL, apprenticeship in electrical engineering, mechatronics, IT, or similar).
Qualifications
- Quick comprehension, structured and solution-oriented working style.
- High customer orientation and good communication skills.
- Excellent spoken and written proficiency in German and English.
Experience
- First professional experience in technical support is advantageous.
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Benefits
Work-Life-Integration
Job Locations
Topics that you deal with on the job
This is your employer
Karriere Macher Personalmanagement Gmbh Co Kg
Karriere & Macher Personalmanagement GmbH & Co KG specializes in personnel placement, consulting, and workforce leasing, providing a comprehensive range of services to assist companies in finding qualified employees since 2015.
Description
- Company Type
- Recruiting Agency
- Working Model
- Hybrid, Onsite
- Industry
- Recruitment Agency
Technical Support 1st Level
- Salary
- from 3.016 € Gross/Month
- Location
- Wels
- Working Model
- Hybrid, Onsite
