Job
- Level
- Experienced
- Job Field
- IT, BI, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Vienna, Heidelberg
- Working Model
- Onsite
Job Summary
In this role, you will develop solutions to support system super-users in the GCS network, manage system requests, conduct training, and optimize business processes using Power BI and ERP systems.
Job Technologies
Your role in the team
- Provide first level support to the GCS network of system Super-Users. Own the support strategy and manage the day-to-day support for MMS.
- In collaboration with the IT teams and system governance teams, manage system issues to resolution.
- Liaise with the system governance teams to manage business requests for system improvements.
- Support departmental reporting capability by contributing to reporting development, validation and deployment (Power BI).
- Manage system documentation creation & updates where necessary.
- Provide system training via the network of system super users.
- Lead the requirements gathering for new or updated systems. Working with internal customers to understand the business requirements and document these as an input to the system implementation process.
- Review information and data trends to ensure that the business processes are achieving the desired results. Also, report out on process improvements.
- Drive internal collaboration with all GCSI stakeholders.
- Become a recognised SME for MMS business processes and use this knowledge to drive improvements for internal and external customers.
- Develop excellent working relationships with the GCSI system super users, the Country Service Leaders, and the broader MMS support teams to develop an understanding of the business requirements.
- Participate in the end-to-end implementation of new service and ERP systems.
- Provide leadership in the correct use of the service and ERP systems and business processes.
- Adhere to organization and department policies, quality procedures and protocols.
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Our expectations of you
Education
- Engineering degree or similar relevant qualification.
Qualifications
- Hands-on approach - understanding the Service operations.
- Ability to prioritize issues based on business impact.
- Pro-active; high-performing and results orientated.
- Strong customer orientation and problem-solving skills.
- Collaborative style, establishing strong relationships within the GCS International team.
- Problem solving: Identifying issues in business processes and providing suggestions for solutions/improvements.
- Ability to manage change and deal with associated challenging behaviours.
- Flexible attitude and ability to handle changing priorities.
- Good skills in MS Office applications.
- Excellent range of communication skills. Fluent in English, both oral and written.
Experience
- 5 years in similar roles in Healthcare industry.
- Experience in IT systems implementation.
- Experience in business process support.
- Experience in working in a multi-cultural environment and matrix organisation.
- Reporting: Preparing formal reports, presentations, and other communication tools to convey the results of process analysis & customer experience metrics to the leadership team.
- Experience with Salesforce.com, SAP, Microsoft Power BI.
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Benefits
Work-Life-Integration
Food & Drink
Health, Fitness & Fun
More net
Job Locations
Topics that you deal with on the job
This is your employer
Becton Dickinson Austria GmbH
Wien, Wien
At BD, one of the world's leading medical technology companies, we produce and distribute disposable medical products, devices and reagents with the goal of improving healthcare for people all over the globe.
Description
- Founding year
- 1961
- Language
- English
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Healthcare, Social Sector
Systems Analyst
- Location
- Vienna, Heidelberg
- Working Model
- Onsite
