Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.922 € Gross/Month
- Location
- Linz
- Working Model
- Hybrid, Onsite
Job Technologies
Your role in the team
- As a technical expert in internet, digital cable TV, and telephony, you are the primary contact for our customers.
- Through your proposed solutions, you provide valuable assistance, which you carefully document in our activity management system.
- You act as a key interface to our specialist departments by quickly and effectively forwarding disruptions to them.
- With modern monitoring tools, you check affected modems in case of disruptions, identify network issues early, and take appropriate measures.
- In addition to telephone support, you also assist our customers via email and chat with their technical questions and problems.
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Our expectations of you
Education
- You have a technical vocational or school qualification or comparable expertise in the field of multimedia.
Qualifications
- You enjoy solving technical problems and take pleasure in supporting our customers.
- Windows client infrastructure, operating systems such as MacOS, iOS, Android, etc., and network technology are not foreign words to you.
- Even in intense times, you keep a cool head and remain consistently customer- and service-oriented.
- You consider your communication and expression skills as well as your German and English language proficiency to be confident.
- Through your enthusiasm for consumer electronics and telecommunications, you independently expand your knowledge base.
Experience
- You have already gained some experience in telephone or in-person customer support.
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Benefits
Work-Life-Integration
More net
Food & Drink
Job Locations
Location Linz
Oberösterreich
Austria
This is your employer
LIWEST
Linz
We, LIWEST Kabelmedien GmbH, are a telecommunications company with headquarters in Linz-Urfahr and provide households and businesses in Upper Austria and western Lower Austria with telecommunications services.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Helpdesk Support
- Salary
- from 2.922 € Gross/Month
- Location
- Linz
- Working Model
- Hybrid, Onsite
