Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 45.481 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle user inquiries about IT systems, set up notebooks, document processes, and actively develop the internal knowledge base while coordinating 2nd level support.
Job Technologies
Your role in the team
- Service-oriented reception and support of all user inquiries related to all internal company IT systems.
- Assessment of incoming requests based on complexity (handling in-house or forwarding to 2nd Level Support).
- Documentation of the necessary information within one's own area of responsibility.
- Monitoring and tracking of open tickets as well as ensuring transparent communication.
- Setup and commissioning of notebooks and mobile devices.
- Active participation in the further development of the internal Knowledge Base and promotion of knowledge transfer.
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Our expectations of you
Education
- Completed IT education (apprenticeship, technical school, HTL, university) or a comparable qualification.
Qualifications
- You are an MS365 expert with proficient knowledge of common Windows and Office environments (Windows 11, MS365, MS Teams, Outlook).
- Basic knowledge in networking (TCP/IP and Active Directory) and hardware is an advantage.
- Strong service orientation, problem-solving skills, and excellent communication skills.
- Structured, precise, and independent working style.
Experience
- Professional experience in 1st Level Support or a similar position.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
More net
Job Locations
This is your employer
Helvetia Versicherungen AG
Wien
Helvetia Schweizerische Versicherungsgesellschaft AG Direktion für Österreich is a company of the Helvetia Group, which is active throughout Europe. We have been operational in Austria for over 140 years, with our headquarters in Vienna. Together with our sister company, Helvetia Versicherungen AG, we provide comprehensive insurance coverage in Austria across all sectors.
Description
- Language
- English
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
IT employees in 1st level support
- Salary
- from 45.481 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
