Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 43.000 € Gross/Year
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you will handle complex 2nd level support requests, contribute to the development of digital processes and IT security standards, and coordinate external IT service providers with a focus on Microsoft Power Platform.
Job Technologies
Your role in the team
- Independent handling and resolution of more complex support inquiries (2nd level)
- Close collaboration with our R-IT team for the communication and tracking of technical issues.
- Active participation in the further development of our products and support processes.
- Coordination of IT service providers: contact person for our external IT service partner, management and tracking of support cases, as well as documentation.
- Software and User Management: Administration of Packaging
- Designing digital processes: development and enhancement of workflows, automations, and applications in Microsoft Power Platform (Power Automate, Power Apps, Power BI).
- IT Security & Standards: Support in the implementation of data protection and security policies of the parent company
- Project work: Participation in IT and digitalization projects as well as independent implementation of smaller sub-projects.
- Due to increasing requirements of IT security standards, you assist in implementing the regulations.
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Our expectations of you
Education
- Completed education in the IT field (HTL, FH, university) or equivalent qualification
Qualifications
- Solid knowledge of Windows and/or Linux systems
- Knowledge of virtualization systems (e.g., VMWare, Hyper-V) and cloud services (365, Azure)
- Structured and independent way of working
- Analytical and solution-oriented thinking
- Proficient in German and English, both written and spoken.
Experience
- Practical work experience in a similar role
- Experience with network technologies and IT security
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Job Locations
Topics that you deal with on the job
This is your employer
ZHS Office- & Facilitymanagement GmbH
ZHS Office- & Facilitymanagement GmbH, based in Vienna, specializes in facility management and office management services. Founded in 1993, it primarily serves clients in the Raiffeisen sector as well as external companies.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Construction, Real Estate, Building Services
IT Coordinator for 2nd Level Support
- Salary
- from 43.000 € Gross/Year
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
