Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.500 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you handle technical customer inquiries, troubleshoot issues with POS systems, and document the process in the ticketing system. You work independently on solutions and coordinate with technicians as needed.
Your role in the team
- In this position, you are a member of the technical telephone support team and the first point of contact for customers regarding issues, primarily in the area of POS systems.
- They answer technical questions from customers and handle inquiries via phone and email.
- You work independently and responsibly to find an optimal solution to the reported issue, and if necessary, assign it to the technical customer service (technician dispatch).
- Furthermore, your responsibilities include documentation in our ticketing system.
- You and your colleagues cover the availability of the service center in a shift model (3-shift system Mon-Fri between 07:00 and 20:00, and once a month Saturday shift with the option to work from home).
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Our expectations of you
Qualifications
- Independent, self-organized work is a matter of course for you.
- You possess technical expertise, along with very good MS Office and IT skills.
- Very good German skills as well as good technical English skills are also a requirement.
- Due to the sensitive nature of the payment transactions sector, a criminal record certificate with no entries is mandatory.
- You are a solution-oriented and motivated individual with a structured approach to work, high communication skills, as well as strong customer and service orientation.
Experience
- Ideally, you already have professional experience in a comparable position.
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What we offer
- Varied activities in a family-owned medium-sized company.
- A comprehensive onboarding in our specific area of expertise.
- Internal and external training opportunities to expand your skills.
- Annual bonus agreement equivalent to an additional gross monthly salary.
- No all-inclusive contract.
- Parking available on company premises.
- Free private credit card.
- Company-owned fitness room.
- Excellent working atmosphere and an exciting corporate environment.
- The starting gross salary for this position is EUR 2,500 per month on a full-time basis (plus compensation for overtime). A higher salary may be possible depending on qualifications and professional experience.
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Benefits
Work-Life-Integration
- 🏠Home Office
- ⏰Flexible Working Hours
- 🍼Day Care for Kids
- 🚌Excellent Traffic Connections
- 🏖️Workation
- 🅿️Employee Parking Space
Health, Fitness & Fun
- 👩⚕️Company Doctor
- 🚲Jobbike
- 🎳Team Events
- 🙂Health Care Benefits
- 🏋🏿♂️Fitness Offers
- ♿️No Physical Barriers
- 🚲Bicycle Parking Space
More net
- 🏝️Summer and Christmas Bonus
- 🍰Employee Stock Option
- 🎁Employee Gifts
- 🛍Employee Discount
- 💵Bonus Payments
- 🚙Poolcar
- 👷♂️Additional Insurance
Food & Drink
Job Locations
This is your employer
DIS AG
Founded in 1967, DIS AG is a leading company in the personnel services sector. Based in Düsseldorf, it offers comprehensive solutions for the placement of specialists and executives.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
Service desk employees
- Salary
- from 2.500 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
