Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 4.600 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will configure the OTRS system, design tailored workflows for process optimization, and handle maintenance and troubleshooting in the existing OTRS environment.
Job Technologies
Your role in the team
Are you familiar with OTRS and enjoy designing workflows and keeping systems running?
For our client, we are looking for an OTRS Specialist (m/f/d) who will handle configuration, design, and maintenance — and improve processes with clever ideas.
- Configuration and customization of the OTRS system to suit individual business processes
- Design and Redesign of Workflows for Process Optimization
- Implementation of new requirements and continuous system improvement
- Maintenance and management of the existing OTRS environment
- Analysis and troubleshooting of system errors and disruptions
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Our expectations of you
Education
- Completed technical education (HTL, university, university of applied sciences) in the field of computer science or a comparable vocational training.
Qualifications
- Good knowledge of workflow design, ticket processes, and OTRS architecture.
- Structured and solution-oriented working style
- Teamwork and communication skills
Experience
- 1-3 years of professional experience in configuring and administering OTRS
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Benefits
Work-Life-Integration
Food & Drink
Health, Fitness & Fun
Job Locations
Location Vienna
Austria
Topics that you deal with on the job
This is your employer
BEKO Engineering & Informatik GmbH & Co KG
BEKO Engineering & Informatik GmbH is a leading solution provider focused on the digital transformation of the industry. The company supports businesses of all sizes and sectors in their digital transformation efforts.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
OTRS Specialist
- Salary
- from 4.600 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
