Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.460 € Gross/Month
- Location
- Ludersdorf-Wilfersdorf
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will be the primary contact for IT inquiries, analyze and resolve complex incidents, maintain our Knowledge Base, and collaborate closely with IT teams on new technologies and systems.
Your role in the team
- You are the first point of contact for IT inquiries and support our users with your expertise.
- Analysis, handling, and resolution of complex incidents and service requests (hardware, software, network, security).
- Structured documentation, tracking, and closure of tickets in the ticket system.
- Escalation of open issues to internal specialists or external partners - quickly and targeted.
- Conducting root cause analyses for recurring issues and implementing sustainable solutions.
- Maintenance and further development of our Knowledge Base and User Guides.
- Close collaboration with infrastructure and IT teams on new systems and technologies.
- Participation in rollouts and deployments of hardware and software.
- Proactive monitoring of IT systems and early troubleshooting.
- On-the-job training and technical support for colleagues in the Service Desk.
- Active communication with our users and follow-ups on open tickets.
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Our expectations of you
Education
- Completed education or degree in the field of IT (e.g., Computer Science, Information Technology) or comparable professional experience.
Qualifications
- Enjoyment in sharing knowledge and supporting others.
- Structured, solution-oriented, and independent working style.
- Very good German and good English skills.
Experience
- At least 3 to 5 years of experience in IT Support / Service Desk, ideally including 2 years in an expert or lead role.
- Experience in a dynamic, service-oriented environment (medium-sized or large company preferred).
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What we offer
- A modern IT environment with exciting technologies.
- A lot of independence and room for your ideas.
- An exciting blend of local responsibility and global collaboration.
- Collegial team, short decision-making processes, and open communication.
- Flexible working hours and home office options (after onboarding).
- Versatile opportunities for further training and development.
- Your classification is in accordance with the collective agreement, and the gross monthly salary is at least EUR 3,460.00, with willingness to overpay.
- Your actual salary is based on your education and professional experience.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
BEUMER Group Austria GmbH
Schwechat
The BEUMER GROUP is a world-leading developer and producer of technologically advanced Intralogistics systems. Founded in Germany in 1935, the company is currently in its third generation of independent ownership. Today, the BEUMER GROUP has locations all over the world and employs a total of 4500 people.
Description
- Company Size
- 250+ Employees
- Founding year
- 1935
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production, Electronics, Automatization
IT Service Desk Expert
- Salary
- from 3.460 € Gross/Month
- Location
- Ludersdorf-Wilfersdorf
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
