Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.230 € Gross/Month
- Location
- Graz
- Working Model
- Hybrid, Onsite
Job Summary
In this position, you analyze and resolve technical issues for international customers via remote access, utilizing logs and monitoring tools, while closely collaborating with internal departments.
Job Technologies
Your role in the team
- In this position, you will take on the responsible task in the after-sales department of conducting an analysis in the event of a fault, supporting our international customers, and, if possible, resolving the issue via remote access.
- This includes: analysis of existing log files, database entries, monitoring tools, etc.
- Close collaboration with other internal departments.
- Restoration of the functionality of our customers' systems.
- Constant contact with our international clients or overseas branches.
- Documentation of incidents/problems.
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Our expectations of you
Education
- Completed technical training in the field of IT, Technical Computer Science (apprenticeship, HTL, university, or similar).
Qualifications
- Enjoyment in communication in German and English (spoken and written).
- Analytical and solution-oriented thinking.
- Independent and self-responsible working style.
- Strong team spirit, helpfulness, and flexibility are desirable.
- High level of service orientation.
- International travel readiness (approx. 5%).
Experience
- Experience in Java, Linux, SQL is advantageous.
- Professional experience in IT support is an advantage.
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What we offer
- Subsidized further training.
- Flexible working hours.
- Comprehensive health management.
- Mentor Program.
- Home Office.
- Free parking.
- Business Bike Leasing.
- Benefits may vary depending on the location or the specific position.
- Possible start date: immediately.
- We offer a minimum gross monthly starting salary of €3,230.00 on a full-time basis (38.5 hours per week) for this position.
- The actual salary is calculated based on previous work experience, qualifications, professional experience, and the collective agreement.
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Benefits
Work-Life-Integration
- 🏠Home Office
- 🅿️Employee Parking Space
- ⏰Flexible Working Hours
- 🙅♂️No All-In Contracts
- 🍼Day Care for Kids
- 🕺No Dresscode
Health, Fitness & Fun
- 🙂Health Care Benefits
- 🎳Team Events
- 🧘♀️Massage, Yoga, etc.
- 🏋🏿♂️Fitness Offers
- 👩⚕️Company Doctor
- 🚲Bicycle Parking Space
- 👨🏻🎓Mentor Program
Food & Drink
More net
Topics that you deal with on the job
Job Locations
This is your employer
SSI Schäfer IT Solutions GmbH
Friesach Bei Graz, Graz, Wels
More than 1100 IT experts from all over the world – including about half of them working for SSI Schäfer Solutions in the greater Graz area – combine software and hardware to create high-performance applications.
Description
- Company Size
- 250+ Employees
- Founding year
- 1986
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production, Internet, IT, Telecommunication, Logistics, Transportation
Dev Reviews
by devworkplaces.com
Total
(4 Reviews)4.5
Culture
4.6Engineering
4.2Workingconditions
4.7Career Growth
4.6
IT Technical Support Engineer
- Salary
- from 3.230 € Gross/Month
- Location
- Graz
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
- Easy Apply
- Easy Apply