Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 46.614 € Gross/Year
- Location
- Köstendorf
- Working Model
- Onsite
Job Summary
In this role, you will address technical inquiries from dealers and service partners, resolve complex cases, and develop solutions to improve service processes in the EMEA region.
Job Technologies
Your role in the team
- Provide technical support and guidance to dealers and service partners (primarily in the EMEA region).
- Collaborate in warranty claims handling, including managing complex cases and decisions.
- Identify and analyze recurring technical issues, and develop improvement measures.
- Work closely with internal teams to optimize service processes and ensure continuous improvement.
- Conduct on-site visits to dealers and customers to provide hands-on support.
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Our expectations of you
Qualifications
- Technical training in electronics, mechatronics, or mechanical engineering (e.g., apprenticeship, technical school, master technician).
- Fluent in German and English, both written and spoken.
- Great communication skills, ability to self-organize and willingness to travel occasionally.
Experience
- At least 3-5 years of experience in a technical support or helpdesk role.
- Proficiency in MS Office and SAP, and experience with ticketing systems; knowledge of PALFINGER products will be considered an advantage.
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Benefits
More net
Health, Fitness & Fun
Work-Life-Integration
Job Locations
This is your employer
Palfinger
Bergheim
The technology and engineering company PALFINGER is the world's leading supplier of innovative crane and rigging solutions. Based on its four strategic pillars – innovation, internationalization, flexibility, and PALFINGER 21st – the company is shaping the future of the industry together with customers, partners, and employees.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Vehicle Manufacturing, Supplier
Dev Reviews
by devworkplaces.com
Total
(2 Reviews)3.6
Workingconditions
4.0Culture
3.5Career Growth
3.6Engineering
3.6
Technical Support Specialist Level 2
- Salary
- from 46.614 € Gross/Year
- Location
- Köstendorf
- Working Model
- Onsite
