Logo HR Group Personaldienstleistung GmbH

Technical Support Engineer

Job

  • Level
    Experienced
  • Job Field
    IT, Support, System
  • Employment Type
    Full Time
  • Contract Type
    Permanent employment
  • Salary
    from 3.500 € Gross/Month
  • Location
    Graz, Raaba-Grambach
  • Working Model
    Onsite
  • Job Summary

    In this role, you will serve as a contact for global service partners, handle hotline inquiries in second-level support, and analyze technical issues in coordination with product specialists. You will create service information and track tickets.

    Your role in the team

    • Contact person for our global service partners.
    • Supervision and ensuring the hotline (Second Level Support).
    • Analysis of technical inquiries and development of solutions in coordination with our product specialists and suppliers.
    • Recording and tracking of requests in our ticketing system.
    • Creation of service information and instructions.

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    Our expectations of you

    Education

    • Technical education or professional experience in a technical field (mechatronics, electrical engineering, or similar).

    Qualifications

    • English language skills for customer correspondence.
    • IT skills (MS Office required, ideally ticketing system).
    • Team and communication skills.

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    Benefits

    Work-Life-Integration

    Job Locations

    Map of company locations
    • Location Raaba-Grambach

      8074 Steiermark

      Austria

    • Location Graz

      Steiermark

      Austria

    This is your employer

    HR Group Personaldienstleistung GmbH

    HR Group Personaldienstleistung GmbH

    HR Group Personnel Services GmbH specializes in human resources management and personnel placement, particularly in the technical and commercial sectors. They provide solutions for project assignment and recruitment, managing projects across Austria with a large pool of applicants.

    Description

  • Company Type
    Recruiting Agency
  • Working Model
    Onsite
  • Industry
    Recruitment Agency
  • Logo HR Group Personaldienstleistung GmbH

    Technical Support Engineer

    Salary
    from 3.500 € Gross/Month
    Location
    Graz, Raaba-Grambach
    Working Model
    Onsite

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