Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.500 € Gross/Month
- Location
- Graz, Raaba-Grambach
- Working Model
- Onsite
Job Summary
In this role, you will serve as a contact for global service partners, handle hotline inquiries in second-level support, and analyze technical issues in coordination with product specialists. You will create service information and track tickets.
Your role in the team
- Contact person for our global service partners.
- Supervision and ensuring the hotline (Second Level Support).
- Analysis of technical inquiries and development of solutions in coordination with our product specialists and suppliers.
- Recording and tracking of requests in our ticketing system.
- Creation of service information and instructions.
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Our expectations of you
Education
- Technical education or professional experience in a technical field (mechatronics, electrical engineering, or similar).
Qualifications
- English language skills for customer correspondence.
- IT skills (MS Office required, ideally ticketing system).
- Team and communication skills.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
HR Group Personaldienstleistung GmbH
HR Group Personnel Services GmbH specializes in human resources management and personnel placement, particularly in the technical and commercial sectors. They provide solutions for project assignment and recruitment, managing projects across Austria with a large pool of applicants.
Description
- Company Type
- Recruiting Agency
- Working Model
- Onsite
- Industry
- Recruitment Agency
Technical Support Engineer
- Salary
- from 3.500 € Gross/Month
- Location
- Graz, Raaba-Grambach
- Working Model
- Onsite
