Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you will advise clients in IT support, resolve escalations, coordinate on-site implementations, and address inquiries in the medical IT environment by leveraging your extensive ICT knowledge.
Job Technologies
Your role in the team
- They regularly communicate with clients to gather information, share insights, collect feedback, and respond promptly to inquiries.
- You will handle the processing of escalations and solutions in collaboration with the responsible organizations of WiGev, MedUni, and Wien Digital.
- You are responsible for coordinating, managing, and executing on-site IT support (e.g., MT Near Systems, Hospital Information Systems).
- They gather and align customer requirements as well as on-site framework conditions.
- You are responsible for bringing in technical and organizational, customer-specific on-site know-how during IT implementations, pilot projects, and function testing within the scope of solution consulting, projects, and initiatives.
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Our expectations of you
Qualifications
- You possess very good ICT skills (ICT fundamentals, networking, infrastructure, hardware, software).
- You have very good knowledge of products in the medical environment, including technical overview (e.g., MT systems, hospital information systems) or the ICT infrastructure in a hospital.
- You possess knowledge of modern organizational methods and tools (e.g., Jira, Confluence).
- You have the ability to recognize, analyze complex problems, and find solutions.
- You have the ability to collaborate with various departments and teams to address escalations and concerns effectively.
- You can demonstrate good German language skills (at least Level B2).
- You are a born networker, with clients as well as colleagues.
- You enjoy working for and with people, showcase your uniqueness, and appreciate the uniqueness of others.
Experience
- You have several years of professional experience in customer consulting within an IT or service environment, preferably in a hospital setting.
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Benefits
Food & Drink
More net
Health, Fitness & Fun
Work-Life-Integration
Job Locations
This is your employer
Stadt Wien
Wien
The Magistrat of the City of Vienna employs approximately 65,000 workers, including the companies "Wiener Krankenanstaltenverbund" and "Wiener Wohnen". Of those employees, nearly half work for the company "Wiener Krankenanstaltenverbund". The wide range of services offered can be seen from the 260 different job groups.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Public Service, Unions
ICT customer service
- Location
- Vienna
- Working Model
- Onsite
