Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.568 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will be responsible for first-level support, handle user requests, perform hardware and software installations, and maintain IT documentation to effectively support the IT infrastructure.
Job Technologies
Your role in the team
- The Information Technology department ensures the smooth operation and security of the entire IT infrastructure, thereby enabling an efficient daily workflow for all employees.
- Core responsibilities include the provisioning, configuration, and management of work devices, networks, servers, as well as IT accessories and communication systems.
- Furthermore, the department is responsible for data security, manages IT projects, develops proprietary software solutions, and supports specialized applications such as GIS.
- Receiving, processing, and tracking user inquiries via ticket system, email, and phone.
- Execution of 1st Level Support including analysis and resolution of technical issues.
- Installation, configuration, and maintenance of hardware and software as well as IT workstations (hardware, cabling, device management).
- Support for employees on-site and via remote maintenance.
- Close collaboration and coordination with the 2nd level support.
- Creation and management of user accounts and email accounts.
- Collaboration with external service providers for IT peripherals (printing systems, telephony, etc.).
- Creation and maintenance of documentation for solutions, processes, and systems.
- Support with administrative tasks within the IT department.
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Our expectations of you
Education
- You have completed IT training and have professional experience in system administration or IT support.
Qualifications
- You possess in-depth knowledge of the current Microsoft client operating system as well as basic knowledge of macOS.
- You are familiar with Microsoft 365 and its applications.
- You are proficient in handling various Microsoft 365 Admin Centers.
- Knowledge of network technology and domain management is desirable.
- Very good spoken and written German and English skills.
- Structured, service- and customer-oriented way of working.
- Strong hands-on mentality as well as a proactive work approach.
Experience
- You have experience in technical first-level support.
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What we offer
- Inspiring working environment within a dedicated, interdisciplinary team.
- A workplace in a unique environment in Schönbrunn.
- Flexible flextime model with the possibility to work partly from home.
- Individual development and numerous benefits for employees.
- The remuneration is based on the salary table for contractual employees of the federal government in pay grade v3/5.
- The minimum salary for full-time employment is EUR 2,568.90 gross per month.
- Depending on credited previous service periods, the salary increases accordingly with the pay grade.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Bundesforschungszentrum für Wald (BFW)
The Federal Research Center for Forests (BFW) is a public law institution specializing in scientific research and education in the field of forests and natural hazards. Founded in 1874, it is responsible for the sustainable use and protection of forest ecosystems.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Power Sector, Economy
First-level support, Information Technology department
- Salary
- from 2.568 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
