Job
- Level
- Lead
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 4.061 € Gross/Month
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you lead four IT Field Support teams, coordinate operational support for hardware and software, prioritize tickets, and optimize processes according to ITIL guidelines.
Job Technologies
Your role in the team
- Technical and disciplinary leadership of four IT Field Support teams at four locations.
- Coordination of cross-location support processes as well as ensuring uniform standards.
- Management of operational support in hardware and software areas, including ticket prioritization and SLA monitoring.
- Ensuring service quality and user satisfaction on-site and remotely.
- Organization and coordination of IT rollouts, office relocations, and hardware replacement projects.
- Process optimization in the sense of ITIL as well as the development and maintenance of relevant documentation.
- Creation of evaluations, reports, and participation in strategic planning.
This text has been machine translated. Show original
Our expectations of you
Education
- Completed education (HTL/FH/University), ideally with a focus on Information Technology.
Qualifications
- Solid knowledge in the areas of Windows clients, Microsoft 365, network technology, smartphones (Apple and Android), and common peripherals, as well as a strong understanding of process workflows and the ability to identify optimization potentials.
- Class B driver's license.
- High customer orientation, team orientation, flexibility, and proactive working style.
- The desire to make Vienna climate-ready for the future together with the Vienna Stadtwerke Group.
Experience
- Extensive professional and leadership experience in the field of IT Field Support / IT Field Service.
This text has been machine translated. Show original
What we offer
- For this position, we offer a minimum gross monthly salary of EUR 4,061.00 on a full-time basis, depending on qualifications and professional experience, as well as a willingness to pay above this amount.
- Offices as a space for ideas and for unleashing one's own potential.
- Social events without media - celebrating with diverse employee events such as Business Run, Summer Festival, and more.
This text has been machine translated. Show original
Benefits
More net
- 💻Company Notebook for Private Use
- 🛍Employee Discount
- 🎁Employee Gifts
- 📱Company Phone for Private Use
- 💵Bonus Payments
Health, Fitness & Fun
Work-Life-Integration
Food & Drink
Job Locations
This is your employer
WienIT
Wien
The WienerIT team is the digital backbone of the Wiener Stadtwerke Group. We are at the forefront of digitizing everything that makes Vienna one of the world's most livable cities. As central IT & Business Partners, we get our city's transportation networks moving, make Vienna Energy shine, and build the network infrastructure for all of Vienna's digital networks. We find solutions for group-wide cases – whether it involves pioneering work in digital transformation, personnel processes or print jobs. We create smart services that make Vienna futureproof.
Description
- Company Size
- 250+ Employees
- Language
- German
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(3 Reviews)Workingconditions
4.1Culture
4.4Engineering
3.6Career Growth
4.5
Group Leader IT Field Support
- Salary
- from 4.061 € Gross/Month
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
