Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 34.594 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will provide technical support, analyze and resolve IT issues, and optimize the digital infrastructure by actively participating in projects and facility technology.
Job Technologies
Your role in the team
- In this versatile role, you will take responsibility for technical support, find practical solutions for various IT challenges, and contribute to the optimization of our digital infrastructure.
- IT technical first- and second-level support via email, MS Teams, phone, and in person.
- Analysis, coordination, and processing of service requests as well as escalation of more complex cases to third-party systems or external partners.
- Central contact person for technical inquiries and internal consulting.
- Error analysis and troubleshooting in hardware and software, including conducting in-depth diagnostics.
- Active involvement in building services topics (e.g., meeting room and communication infrastructure) as well as supporting colleagues with issues.
- Creation and maintenance of documentation (Knowledge Base, instructions, FAQs).
- Participation in IT and digitization projects as well as active further development of support processes.
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Our expectations of you
Education
- Completed education in the field of IT/Computer Science (apprenticeship, technical school, HTL, or equivalent).
Qualifications
- Versatile know-how ('Jack of all Trades') in hardware and software.
- Very good knowledge of the Microsoft 365 and Azure environment, as well as common enterprise software.
- Personal qualities: goal-oriented, precise, reliable, friendly, and service-oriented.
- Excellent communication skills in German and English, additional languages are an advantage.
Experience
- Professional experience in First- and Second-Level Support.
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Benefits
Work-Life-Integration
Food & Drink
Health, Fitness & Fun
Job Locations
Location Vienna
Austria
This is your employer
AOP Orphan Pharmaceuticals AG
Wien
The AOP Orphan company investigates, develops, produces and distributes innovative medications and applications worldwide to treat rare diseases - making it a European pioneer in the field of orphan diseases.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Pharmaceutical Sector, Chemical Industry, Biotech
Associate IT Support
- Salary
- from 34.594 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
