Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 53.241 € Gross/Year
- Location
- Bergheim
- Working Model
- Onsite
Job Summary
In this role, you will develop the ServiceNow strategy, optimize ITSM processes, integrate systems, and increase efficiency through automation and AI technologies in close collaboration with departments.
Job Technologies
Your role in the team
- Development and implementation of the ServiceNow strategy, including the management of goals, milestones, and continuous platform development.
- Establishment and expansion of ServiceNow as the central ICT service platform for all relevant requirements, processes, and departments.
- Integration of connected systems and processes as well as support in the development and maintenance of a robust CMDB.
- Development and implementation of efficiency improvements through automation, optimized workflows, catalog items, and targeted use of AI technologies.
- Operational support in 1st-level support as well as continuous professional and technological training in the ServiceNow environment.
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Our expectations of you
Qualifications
- Solid knowledge of ITSM and ITOM modules (Incident, Change, Problem, CMDB, Discovery, Service Mapping) as well as in automation of processes and workflows.
- Experience in integrating external systems and tools (e.g., monitoring, vulnerability, or asset management solutions) to optimize transparency and efficiency.
- Strong analytical and conceptual skills for requirements gathering and the implementation of tailored ServiceNow solutions in close collaboration with business units.
- Structured, solution-oriented working approach with a strong focus on quality, security, and compliance, as well as pronounced team and communication skills.
Experience
- Extensive experience in the administration, configuration, and development of the ServiceNow platform to ensure stable and high-performing operations.
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Benefits
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This is your employer
Palfinger
Bergheim
The technology and engineering company PALFINGER is the world's leading supplier of innovative crane and rigging solutions. Based on its four strategic pillars – innovation, internationalization, flexibility, and PALFINGER 21st – the company is shaping the future of the industry together with customers, partners, and employees.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Vehicle Manufacturing, Supplier
Dev Reviews
by devworkplaces.com
Total
(2 Reviews)3.6
Career Growth
3.6Engineering
3.6Culture
3.5Workingconditions
4.0
Service Owner - IT Service Management Tool
- Salary
- from 53.241 € Gross/Year
- Location
- Bergheim
- Working Model
- Onsite
- Diversity
- Open for all genders
