Logo Fabasoft

2nd/3rd Level Support Engineer

Fabasoft

Job

  • Level
    Experienced
  • Job Field
    IT, Support
  • Employment Type
    Full Time
  • Contract Type
    Permanent employment
  • Salary
    from 3.500 € Gross/Month
  • Location
    Linz
  • Working Model
    Hybrid, Onsite

    • Job Technologies

    Your role in the team

    • You are the central contact person for our customers regarding assistance or troubleshooting regarding the entire range of our software solutions.
    • You receive problem reports via ticket, telephone or email, record all important information, prioritize the reports and initiate the problem-solving process.
    • You are responsible for independently analyzing and resolving complex customer inquiries.
    • You document your findings in a comprehensible manner and communicate them to our software development team, thereby supporting the further development and improvement of the Fabasoft Cloud.

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    Our expectations of you

    Education

    • You have completed IT training (HAK-IT, HTL, FH/Uni) and already have experience in a similar position.

    Qualifications

    • You have knowledge of object-oriented programming, client and server operating systems (Windows, macOS, iOS, Android, Linux) and network technology (protocols, firewalls).
    • Good communication skills and enjoyment in dealing with customers and colleagues are important to us.
    • Your flexibility, resilience and reliability make it easy for you to work independently and responsibly.
    • You are characterized by analytical thinking, a solution- and customer-oriented approach, your team spirit, and fluent German and English skills.

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    Benefits

    Work-Life-Integration

    Health, Fitness & Fun

    Job Locations

    Map of company locations
    • Location Linz

      Location Linz

      Oberösterreich

      Austria

    Topics that you deal with on the job

    This is your employer

    Fabasoft

    Fabasoft

    Graz, München, Wien, Linz, Frankfurt Am Main, Erfurt, Berlin

    As one of the leading software product companies and cloud service providers for digital document management and electronic document, process, and case management in Europe, Fabasoft is at the forefront of innovation.

    Description

  • Company Size
    250+ Employees
  • Founding year
    1988
  • Language
    German, English
  • Company Type
    Established Company
  • Working Model
    Hybrid, Onsite
  • Industry
    Internet, IT, Telecommunication

    • Dev Reviews

    by devworkplaces.com

    Total

    (4 Reviews)
    3.2

    • Career Growth

      3.0

    • Workingconditions

      3.3

    • Culture

      2.8

    • Engineering

      3.5
    All Dev Reviews on devworkplaces.com
    Logo Fabasoft

    2nd/3rd Level Support Engineer

    Fabasoft
    Salary
    from 3.500 € Gross/Month
    Location
    Linz
    Working Model
    Hybrid, Onsite

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