Job
- Level
- Experienced
- Job Field
- IT, BI, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 46.614 € Gross/Year
- Location
- Köstendorf
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will provide technical support to dealers in the EMEA region, process warranty claims, and analyze technical issues for continuous process improvement.
Job Technologies
Your role in the team
- Provision of technical support and consulting for dealers and service partners (primarily in the EMEA region)
- Assistance in processing warranty claims, including managing complex cases and decisions.
- Identification and analysis of recurring technical issues and development of improvement measures
- Close collaboration with internal teams to optimize service processes and ensure continuous improvement.
- Conducting on-site visits to dealers and customers to provide hands-on support.
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Our expectations of you
Education
- Technical training (apprenticeship/vocational school/master craftsman) in the field of electronics, mechatronics, or mechanical engineering
Qualifications
- Fluent in German and English
- Excellent communication skills and an open approach
Experience
- Several years of professional experience in technical support or helpdesk
- Proficient in MS Office and SAP, with experience in ticketing systems.
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What we offer
- Flexible working hours without core time and the possibility of regular home office.
- Further training opportunities and international career prospects
- Corporate Health Management "PALfit"
- Company restaurant with freshly prepared dishes and a daily meal allowance (at the Vienna location: Edenred card)
- Job ticket for the commute to and from PALFINGER
- Numerous employee discounts through Corporate Benefits
- We offer an attractive and performance-based salary that is aligned with qualifications and professional experience and can be significantly above the collective agreement (the KV minimum for a full-time position is EUR 46,614.68 gross per year).
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Benefits
More net
Health, Fitness & Fun
Work-Life-Integration
Job Locations
This is your employer
Palfinger
Bergheim
The technology and engineering company PALFINGER is the world's leading supplier of innovative crane and rigging solutions. Based on its four strategic pillars – innovation, internationalization, flexibility, and PALFINGER 21st – the company is shaping the future of the industry together with customers, partners, and employees.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Vehicle Manufacturing, Supplier
Dev Reviews
by devworkplaces.com
Total
(2 Reviews)3.6
Career Growth
3.6Engineering
3.6Culture
3.5Workingconditions
4.0
Dealer Support Aerial Work Platforms
- Salary
- from 46.614 € Gross/Year
- Location
- Köstendorf
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
