Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 42.000 to 56.000€ Gross/Year
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you ensure smooth IT operations in 1st and 2nd level support for up to 250 clients, including problem analysis, ticket handling, IT documentation, and support for Office 365 and other systems.
Job Technologies
Your role in the team
- Ensuring smooth operation (software and hardware) in 1st/2nd level support of the infrastructure - 10 to 250 clients.
- Windows Server (AD, File Server, DNS, DHCP, etc.).
- First point of contact for telephone inquiries.
- Communicative and technical contact point for clients.
- Analysis, prioritization, and documentation of incoming tickets and support requests, as well as the measures taken.
- Problem analysis and troubleshooting at 1st and 2nd level.
- Troubleshooting and solution development for Office 365, Microsoft 365.
- Setup, configuration, and maintenance of IT equipment such as PCs, phones, printers, network connections, etc.
- Continuous optimization of IT documentation.
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Our expectations of you
Education
- Education in Computer Science (apprenticeship, HTL, university) or career changer with practical experience.
Qualifications
- Excellent IT skills (Windows 10/11, MS Server systems, M365).
- Strong customer and service orientation.
- Excellent problem-solving skills.
- Very good German and English skills.
Experience
- At least 3 years of professional experience in 1st and 2nd level support in the field of software and hardware.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
Topics that you deal with on the job
This is your employer
Otti & Partner
Otti & Partner is an established recruiting agency specializing in the placement of skilled professionals and executives. By proactively identifying candidates, the company reduces the search duration for its clients.
Description
- Company Type
- Recruiting Agency
- Working Model
- Hybrid, Onsite
- Industry
- Recruitment Agency
IT Service Desk Specialist 1st & 2nd Level
- Salary
- 42.000 to 56.000€ Gross/Year
- Location
- Vienna
- Working Model
- Onsite
