Logo Hammerer Aluminium Industries

IT Infrastructure & Service Desk Manager

Job

  • Level
    Experienced
  • Job Field
    IT, Support, System
  • Employment Type
    Full Time
  • Contract Type
    Permanent employment
  • Salary
    from 4.000 € Gross/Month
  • Location
    Braunau am Inn
  • Working Model
    Onsite
  • Job Summary

    You coordinate technical infrastructure projects, manage outsourcing partners, and make decisions on hardware and software standards in the areas of servers, network, and M365 to optimize service quality.

    Job Technologies

    Your role in the team

    • You coordinate all infrastructure topics - technically and cross-functionally (Incident, Problem, and Change Management).
    • You actively manage our outsourcing partners, ensure quality, and handle escalation management.
    • You collaboratively develop the infrastructure services strategically with our service providers and further develop our Microsoft, server, network, and cloud infrastructure.
    • You are responsible for architecture decisions in the areas of servers, network, M365, and end-user devices, and you make decisions regarding hardware and software standards (e.g., end-user device selection, rollout strategies).
    • You prioritize, review, and approve work, changes, and tickets. You optimize the Service Desk and ticket development, including close coordination with the Service Desk and our infrastructure partners.
    • You manage rollouts, migrations, and maintenance activities, and are responsible for documentation, operational concepts, and technical standards.
    • You provide our internal team members with professional guidance and work closely with the operations management, the departments, and our outsourcing partners.

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    Our expectations of you

    Qualifications

    • You have very good knowledge of Windows Server, Microsoft 365, networks, and end devices.
    • You have a strong understanding of Managed Services, service processes, and IT provider management.
    • You make and implement technical decisions independently.
    • You possess strong problem-solving skills, assertiveness, and communication abilities.
    • You are fluent in German and English, both written and spoken.

    Experience

    • You have several years of experience in the administration of complex IT infrastructures.

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    What we offer

    • Leading technical responsibility in a modern, internationally operating industrial group.
    • Space for designing and further developing our IT services.
    • Close collaboration with professional outsourcing partners.
    • Attractive compensation, opportunities for further training, and a modern working environment.
    • The gross salary for this position is at least € 4,000.00.
    • Depending on experience and expertise, a significant overpayment is of course possible.

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    Topics that you deal with on the job

    Job Locations

    Map of company locations
    • Location Braunau am Inn

      5280 Oberösterreich

      Austria

    This is your employer

    Hammerer Aluminium Industries

    Hammerer Aluminium Industries

    Ranshofen

    We are constantly striving to develop better and more efficient aluminum solutions for our customers, each and every day. This is a commitment we make to them – to be their most attractive, reliable partner in the long term.

    Description

  • Company Type
    Established Company
  • Working Model
    Hybrid, Onsite
  • Industry
    Industry, Production
  • Logo Hammerer Aluminium Industries

    IT Infrastructure & Service Desk Manager

    Salary
    from 4.000 € Gross/Month
    Location
    Braunau am Inn
    Working Model
    Onsite
    Diversity
    Open for all genders

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