Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Temporary employment
- Salary
- from 2.349 € Gross/Month
- Location
- Hagenberg im Mühlkreis
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle IT support requests via phone and ticket system, analyze hardware and software issues, and prepare them for 2nd level support escalation.
Your role in the team
- You handle IT support requests via phone, email, or through our ticket system.
- Through your initial analysis and resolution of hardware and software issues, you support our clients quickly and reliably. For more complex problems, you escalate them to your colleagues in 2nd Level Support.
- You are responsible for setting up and restoring remote access and preparing it for processing by the 2nd level support.
- You document all inquiries and solutions carefully in our ticketing system.
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Our expectations of you
Education
- Interest in technology and the interplay between hardware and software – or a completed IT training.
Qualifications
- We also explicitly welcome re-entrants and motivated career changers.
- Very good German language skills at level C2.
- You bring motivation and a willingness to perform, enjoy working in a team, and take pleasure in learning new things and developing yourself.
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Benefits
Work-Life-Integration
Food & Drink
More net
Health, Fitness & Fun
Job Locations
This is your employer
ventopay gmbh
Hagenberg Im Mühlkreis
Since 2001, we have been developing and producing billing and payment solutions for restaurants, businesses, hospitals, leisure parks, arenas and schools. Our clients include some of the biggest names in business such as Siemens, Adidas and OMV as well as a large number of medium-sized and small businesses.
Description
- Founding year
- 2001
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Entry-level IT support
- Salary
- from 2.349 € Gross/Month
- Location
- Hagenberg im Mühlkreis
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
