Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.200 € Gross/Month
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you serve as the interface between support and infrastructure, analyzing IT challenges, documenting solutions, and implementing customer projects in Windows-based hybrid data center environments.
Job Technologies
Your role in the team
- You are our interface between Support and Infrastructure – the person who not only handles tickets but also addresses root causes and improves systems.
- Support for our customers via phone, email, and remote access.
- Analysis and resolution of IT challenges - calm, well-documented, sustainable.
- Precise documentation of customer issues and solutions.
- Active improvement of our service level - and yes: moments of happiness for the customer count.
- Planning and implementation of customer projects in the field of Windows-based hybrid data center infrastructure and services.
- Maintenance and support of hardware infrastructure in the data center environment.
- Management and optimization of the active network (switches, routers, firewalls).
- Ensuring system stability and IT security through the implementation and monitoring of backup solutions.
- Analysis and troubleshooting of issues in hardware, server, and network areas.
- Support in the integration of new technologies and tools.
- Ongoing documentation and optimization of our existing systems.
- Approximately 20% field service at customer sites (long-term average).
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Our expectations of you
Education
- Completed education in the field of IT, computer science, or a comparable qualification (self-taught genius is of course also acceptable).
Qualifications
- Solid knowledge in managing data center, server, and network infrastructure.
- Excellent knowledge of cloud services, especially Microsoft 365 (Exchange Online, Teams, SharePoint, Intune/Endpoint Manager, Entra ID/Azure AD) and Microsoft Azure (e.g., VM/Compute, Storage, Networking, Backup, Security Basics).
- Understanding of network technologies & protocols (e.g., VLAN, VPN, TCP/IP, routing/firewalling).
- Class B driver's license and willingness to travel for customer appointments in the field.
- Good German and English skills, both written and spoken (at least B1; approximately 5% of daily communication in English).
Experience
- At least 3+ years of hands-on experience in IT support/helpdesk and/or as an IT administrator.
- Experience in hybrid integration of on-premises and cloud infrastructures.
- Experience with hardware components (e.g., servers, storage systems) including maintenance and replacement.
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Benefits
Food & Drink
Work-Life-Integration
Job Locations
Topics that you deal with on the job
This is your employer
Koschier IT-Outsourcing
Wien
Koschier IT-Outsourcing has been in business since 1995 and provides support to over 150 companies, from small businesses with a few employees to medium sized businesses with more than 500 employees.
Description
- Founding year
- 1995
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
IT support/helpdesk or IT administrator
- Salary
- from 3.200 € Gross/Month
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
