Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 60.000 € Gross/Year
- Location
- Ansfelden
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle technical support requests for MES software and tool management systems, install and maintain MES components, analyze issues in the production environment, and document solutions.
Job Technologies
Your role in the team
- Technical support for our MES software solutions and tool management systems.
- Processing support requests and incident reports via ticket system, phone, and remote access.
- Installation, configuration, and maintenance of MES components at the customer's site.
- Analysis and resolution of technical issues in a production environment.
- Documentation of solutions and maintenance of the knowledge database.
- Collaboration with development, product management, and project teams to continuously improve the software.
This text has been machine translated. Show original
Our expectations of you
Education
- Completed training or studies in the field of IT, electrical engineering, or a related discipline.
Qualifications
- Knowledge of MES systems and their application in manufacturing.
- Analytical thinking and a solution-oriented approach to work.
- Strong communication skills and team ability.
- Good German and English language skills, both written and spoken.
- Strong communication skills - You can convey complex content clearly and convincingly.
- Teamwork - You enjoy collaborating with different departments and promoting common goals.
- Analytical Thinking
- Self-organization & Resilience
- Knowledge of Windows Server environments and network technologies.
- Excellent knowledge of databases (SQL) and interface communication (e.g., OPC UA, REST APIs).
- Familiarity with virtualization technologies (VMware, Hyper-V).
- Proficient in MS Office and documentation software.
Experience
- Experience in technical support or IT system administration, ideally in a production environment.
- Experience with MES tools such as GNT MES, Proxia, Siemens Opcenter, MPDV Hydra, Proxia or comparable systems, as well as Tool Management Systems like TDM, Wintool, Zoller.
- Experience with remote support tools and ticketing systems.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Food & Drink
Job Locations
Topics that you deal with on the job
This is your employer
GNT Systems GmbH
Our innovative MES and CAD/CAM solutions, as well as our TNS and PDM programs, will help you achieve greater success in your business. Our products are highly customizable and modular, so they can be tailored to meet your specific needs. We are committed to helping you reach your goals.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT support staff for MES and tool management
- Salary
- from 60.000 € Gross/Year
- Location
- Ansfelden
- Working Model
- Hybrid, Onsite
