Job
- Level
- Lead
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 53.241 € Gross/Year
- Location
- Wels
- Working Model
- Onsite
Job Summary
In this role, you will shape the future of the global IT service desk, manage the ticketing system, lead team development, and drive automation projects forward.
Job Technologies
Your role in the team
- Responsibility for the global Service Desk and Field Support distributed across 3 international locations.
- Management and further development of the ticket system and integrations into other IT applications.
- Ensuring and documenting the quality of the Service Desk.
- Coordinate the professional development of the team (technically and in terms of IT processes).
- Development and implementation of a long-term vision for IT support delivery, taking into account modern technologies and working methods.
- Drivers of projects for automating standard processes.
- Management of the hardware lifecycle of end devices.
- Active collaboration with local IT coordinators.
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Our expectations of you
Qualifications
- Enjoyment in developing an international Service Desk team.
- Excellent communication in English and German.
- Passion for implementing processes through workflows and integrations.
- Programming skills, at least Powershell and Python.
- Proficient in handling Git and REST APIs, especially Microsoft Graph.
- Knowledge of ITSM processes according to ITIL (ITIL Foundation is an advantage).
- Analytical ability, e.g., to identify recurring problems.
Experience
- Ideally, experience with Ansible, AWX, or similar tools.
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Benefits
More net
Work-Life-Integration
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This is your employer
Trodat Trotec Group
Marchtrenk
We are the leading provider of stamps and laser machines under the Trodat Trotec Holding GmbH umbrella. With our brands Trodat and Trotec, we are number one in the world for stamp production and laser cutting/marking.
Description
- Founding year
- 1912
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Print, Paper, Packaging
Team Lead IT Service Desk
- Salary
- from 53.241 € Gross/Year
- Location
- Wels
- Working Model
- Onsite
- Diversity
- Open for all genders
