Job
- Level
- Experienced
- Job Field
- BI
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 57.579 € Gross/Year
- Location
- Jenbach
- Working Model
- Hybrid
Job Technologies
Your role in the team
- Manage operational support tickets to maintain SLA and backlog
- Drive review calls with various support teams
- Drive Oracle service request resolutions and metrics
- Make sure support teams collaborate and follow our processes
- Drive improvements and simplification for better support
- Manage change control board for controlling ERP changes
- Support ERP audits and focus on some assigned operational projects
- Align on customer needs and work on continuous improvements across INNIO teams
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Our expectations of you
Education
- Bachelor's degree in Computer Science or Engineering
Qualifications
- Knowledge on SQL/Database, Data flow management / Architecture
- ITIL Knowledge, highly appreciated ServiceNow tool
- Ability to understand business flows and processes
- Excellent interpersonal and teamwork skills as well as customer service skills and orientation
- Ability to work in a fast pace and stressful environment
- Good communication, presentation and analytical skills
- Fluency in English, any other languages are a plus
- Legal work authorization to work in Austria is required (non-EU citizens: please attach the authorization form to your application)
Experience
- Experience with an ERP system, process and support procedures
- Experience in managing and dealing with vendors and offshore resources
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Benefits
Health, Fitness & Fun
Work-Life-Integration
More net
Food & Drink
Job Locations
Location Jenbach
6200 Tirol
Austria
This is your employer
Innio
Jenbach
INNIO is a leading provider of gas engines, energy systems, and digital platforms – as well as complementary services in the field of power generation and gas compression. We're focused on meeting the needs of our customers close to home.
Description
- Language
- English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Engineering Industry
Oracle ERP Support Manager
- Salary
- from 57.579 € Gross/Year
- Location
- Jenbach
- Working Model
- Hybrid
