Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.100 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Technologies
Your role in the team
- As an IT helpdesk employee in the IT client and cash register management area, you are responsible for troubleshooting technical problems of our employees.
- You will be the first point of contact for our employees regarding all IT matters.
- You will be responsible for managing inquiries and incidents in our ticket system and by phone.
- They organize all open tickets until they are resolved.
- You solve problems by involving 2nd level support.
- You document in the ticket system and in the IT service documentation.
- They are working on active further development for a better first-time resolution rate.
- You are responsible for the installation and distribution of PCs, laptops and mobile devices.
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Our expectations of you
Education
- Completed training with an IT focus (apprenticeship, HTL, FH).
Qualifications
- Basic knowledge of networks, MS Windows, MS Office and Active Directory.
- German language skills at least at C1 level.
- Strong service orientation and ability to work in a team.
- High solution orientation.
- Structured, conscientious and independent way of working.
- A class B driving license is required.
Experience
- Professional experience in IT.
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Benefits
Health, Fitness & Fun
Food & Drink
Work-Life-Integration
Job Locations
Location Vienna
Austria
This is your employer
GMS GOURMET GmbH
Wien, St. Pölten
Our top priority is to thrill our guests with culinary and gastronomic excellence. Our company has a wide range of gastronomic and culinary expertise, including business, education, and care catering; retail & food service; restaurants & cafes; as well as exciting public & event catering.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Food Products, Hotel and Restaurant Industry, Tourism
IT helpdesk employees
- Salary
- from 2.100 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
