Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.000 € Gross/Month
- Location
- Graz
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will be the primary contact for technical inquiries, handling 1st and 2nd level support tickets, analyzing technical issues, and coordinating escalated cases for resolution within the team.
Your role in the team
- Establish and operate the technical support/service, including end-to-end processes.
- Provide high-quality technical support (1st & 2nd level) to our institutional customers in the financial sector.
- Act as the primary point of contact for all incoming requests via the internal ticketing system.
- Resolve 1st & 2nd level support tickets directly with customers and document them precisely.
- Analyze complex technical incidents and coordinate escalations to 3rd level support/software engineering team.
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Our expectations of you
Qualifications
- Strong interest in our product and a genuine curiosity for technical systems and processes.
- Excellent communication skills with a solution-oriented, confident, and diplomatic mindset.
- Willingness to participate in an on-call rotation to ensure timely incident resolution when required.
- Fluent in German and English, both written and spoken.
Experience
- Several years of experience in IT customer support or service desk roles, in software or financial services.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Job Locations
Topics that you deal with on the job
This is your employer
Trever GmbH
We develop customized banking and trading software for financial service providers. Our vision is to create conditions that allow tokens to be traded securely and easily.
Description
- Company Type
- Startup
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance, Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(1 Review)4.4
Culture
4.7Workingconditions
4.8Career Growth
4.2Engineering
4.1
Technical Support Engineer 1st & 2nd Level
- Salary
- from 3.000 € Gross/Month
- Location
- Graz
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
